Experience

• 

  FotoFinder Systems, Inc.

  • Columbia, Maryland, United States

  • Technical Support Representative

    • Oct 2021 - Present
    • Columbia, Maryland, United States

• 

  Diamond Comic Distributors

  • Cockeysville, MD

  • Technical Support – Point of Sales Specialist

    • Sep 2018 - Oct 2021
    • Cockeysville, MD

    Testing software, diagnosing problems, and providing technical customer support.Working with SQL databases, Retail Management Hero (RMH), Microsoft Store Operations RMS.Working with customers over the phone and in person at conventions.Assist customers with initial hardware and software setup, training and ongoing support.Liaison between IT staff, programmers, and customers.

• 

  NewWave Telecom & Technologies, Inc.

  • Elkridge, MD

  • IT Intern

    • Jun 2017 - Sep 2017
    • Elkridge, MD

    IT help desk, member of the internal IT department team.Responsibilities included: networking, wiring switches, crimping cables, troubleshooting, wiping computers, creating images, imaging laptops, updating drivers, EZoffice, Skype for business, Microsoft Stream, encrypting computers, TeamViewer, setting up new hires and training them in the system, connecting computers to the domain.

• 

  InvotexIP, LLC

  • Intern

    • Jul 2015 - Aug 2015

    Preformed data analyses using Excel database functions for this royalty audit and forensic accounting firm. I used pivot tables for sorting, filtering and searching data; created graphs and presentation spreadsheets of results; preformed company and industry internet research.

• 

  ParenteBeard

  • Administrative Staff

    • Jul 2014 - Aug 2014

    Organized large amounts of data and case files for this financial consulting firm.