Experience

• 

  Reis Informatica

  • Canada
  • IT Services and IT Consulting
  • 1 - 100 Employee

  • Sr. Systems Engineer

    • Dec 2021 - Present

  • Technical Field Specialist

    • Apr 2013 - Dec 2021

    Technical Field Specialist for Reis Information Systems• IT HelpDesk (Troubleshooting for Laptops/Desktops/ThinClients/ and Servers)• Software Support and Troubleshooting• How-To creation for end-user support• Email, Phone, and In-person support • Building and maintaining Windows Servers (Physical and Virtual)• Email Administration (on-prem and hosted Exchange Systems)• Cloud backup management using StorageCraft for on-prem and hosted servers • Networking support• MacOS support

• 

  Research In Motion / BlackBerry

  • Waterloo, Ontario

  • IT Service Desk

    • Mar 2011 - Feb 2013
    • Waterloo, Ontario

    IT Service Desk Representative (Internal RIM users)• IT HelpDesk (Troubleshooting for Laptops, Desktops, BlackBerrys, and PlayBook devices)• Email, Phone, and Front Counter Support • Software Support and Troubleshooting• Creation of IT Knowledgebase articles

• 

  Mohawk College

  • Hamilton, Ontario

  • Student Help Desk Technician

    • Sep 2010 - Dec 2010
    • Hamilton, Ontario

    IT Help Desk Representative (Staff and Students)• IT HelpDesk (Troubleshooting for Laptops and Desktops)• Email, Phone, and Front Counter Support • Media Conversion: Video8, Hi8, AVI, MP3, and MP4 • Equipment Loan Out

• 

  Town of Lincoln

  • Beamsville Ontario

  • IT Intern – Network Administrator

    • Sep 2009 - Aug 2010
    • Beamsville Ontario

    IT Intern – Network Administrator• IT HelpDesk (Troubleshooting for Laptops and Desktops)• Email, Phone, and Front Counter Support • Server Maintenance• Hardware Technician: Building of desktop PCs