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Matthew Hoff is a seasoned human resources professional with experience in recruitment, employee relations, training, and customer service. He holds advanced degrees in industrial and organizational psychology and human resources management. With over 7 years of experience in the field, Matthew has worked in various roles, including Senior Human Resources Generalist, Human Resources Generalist, and Produce/Dairy Clerk. He has a strong background in Microsoft Office and has experience with HR software. Matthew is skilled in areas such as teamwork, employee training, interpersonal skills, customer service, and job description development. He is currently based in Baltimore, Maryland, and is well-versed in the local job market. Matthew is a certified professional with a strong educational background, including an Advanced Graduate Certificate in Human Resources Management/Personnel Administration, a Bachelor of Science in Industrial and Organizational Psychology, and an Associate's degree in Behavioral Sciences.

Experience

    • Senior Human Resources Generalist
      • Jun 2022 - Present

  • Power Sports Nation
    • Norfolk, Nebraska
    • Human Resources Generalist
      • Feb 2019 - Jun 2022
      • Norfolk, Nebraska

      Human resources (2/19-6/22):• Lead recruitment and hiring processes for over 100 employees.• Interviewed and screened perspective employees.• Maintained all company benefits for 80 employees.• Assisted managers across 4 departments in performance evaluation.• Managed all employee relations for 80 employees.• Implemented first employee handbook.• Maintained and updated company policies.• Enforced and assisted in all disciplinary actions• Maintained all employee records.Data Entry Specialist (9/20-6/21):• Used Microsoft Excel to sort sales data including product sell through rates and inventory quantity for weekly report presented to upper management.• Updated pricing on listings.• Fixed any errors involving online listings including incorrect descriptions and picture errors.Customer Service Lead (2/19-11/20):• Answered phone calls, emails, assist customers with questions regarding orders. • Resolved issues customers had with orders. • Acted as first contact to highly agitated/discontent customers. • Trained five new Customer Service employees.

  • Hy-Vee, Inc.
    • Norfolk/Omaha, Nebraska
    • Produce/Dairy Clerk
      • Aug 2014 - Dec 2018
      • Norfolk/Omaha, Nebraska

      Trained new employees, stocked product, interacted with vendors, prepared salad bar, attended the cash register and assisted customers with locating product and answering questions.

Education

  • 2021 - 2022
    Stony Brook University
    Advanced Graduate Certificate, Human Resources Management/Personnel Administration, General
  • 2016 - 2018
    University of Nebraska at Omaha
    Bachelors of Science, Industrial and Organizational Psychology
  • 2014 - 2016
    Northeast Community College
    Associate's degree, Behavioral Sciences
  • 2010 - 2014
    Norfolk Senior High School
    High School Diploma

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Human Resources and Staffing”

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