Experience

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  Merrimac Industrial Sales

  • Tool Shop Manager

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  Dicom Transportation Group

  • Woburn, MA

  • Customer Experience Representative and Weekend Supervisor

    • Jul 2017 - Apr 2020
    • Woburn, MA

    • Provided customers with high level assistance through phone support and email support for tracking and locating shipments quickly ranking in top of the department in customer service.• Scheduled timely pickup and delivery of shipments for customers and provided customers with accurate order details and shipment information resulting in positive feedback to management.• Assisted customers with questions, concerns, and issues regarding pickup, transit, and delivery of shipments and responsible for managing the shipments for company’s overseas customers.• Contacted potential customers to introduce the company and market and sell the company’s products and services resulting in new business development and new customer accounts. • Supervised the customer service department for all weekend pickups and shipments and coordinated with all company terminals for delivery of shipments and trained new company hires.

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  Kubotek3D

  • Marlboro, MA

  • Customer Support Representative

    • Jun 2016 - Jan 2017
    • Marlboro, MA

    • Provided customers with high level assistance through phone support, email support, and chat support for products, licenses, and accounts ranking top in the department for customer service.• Assisted customers with questions, concerns, and issues regarding application support and provided customers with high quality resolutions earning me recognition from the management.• Coordinated with the company’s sales team and development team for account and product and licensing assistance and for new product releases resulting in complete customer servicing.• Followed up with customers regarding issues and problems with their products, licenses, and accounts to ensure all issues resolved in timely manner and to the customers satisfaction.• Educated customers on our product and services and assisted the customer with using and understanding our products and services as well as demoing new company product releases.

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  OnBrand24

  • Beverly, MA

  • Customer Service Representative

    • Jul 2013 - Jun 2016
    • Beverly, MA

    • Provided customers with high level assistance through phone support, email support, and chat support for products and services resulting in being ranked number one in customer satisfaction.• Processed customer orders and customer escalations and provided customers with order details and escalation resolutions earning me the reputation with management as a problem solver.• Managed coordination of customer orders from order entry to order fulfillment to order shipment and responsible for servicing new accounts that required upselling of products and services.• Educated customers on our product and services and assisted the customer with using and understanding our products and services as well as training new company hires on the phones.• Followed up with customers regarding orders and escalations to ensure customer satisfaction and provide additional assistance as well as provide feedback and information to our clients.

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  By Appointment Only, Inc. (BAO)

  • Andover, Massachusetts, United States

  • Inside Sales Representative

    • Jul 2011 - Feb 2012
    • Andover, Massachusetts, United States

    • Contacted high level potential prospects to market and sell the client’s products and services and promoted the client’s programs resulting in ranking in the top for high level appointments set with company executives.• Educated prospects on our client’s product and services and assisted the prospects with any questions and inquiries regarding our client’s products and services establishing interest in an appointment • Scheduled appointments with prospects for the client’s outside sales representatives to meet with the high level executives resulting in being in the top of our sales teams in appointments setting.• Reached out to the potential prospects before the appointments to ensure their availability for the appointment and confirmed the appointments set with our clients outside sales representatives.• Followed up with prospects after appointments to obtain feedback for the clients outside sales representatives and schedule follow up appointments needed and to request referrals for clients.

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  Electronic Merchant Systems

  • Andover, Massachusetts, United States

  • Inside Sales Representative

    • Apr 2010 - Jan 2011
    • Andover, Massachusetts, United States

    • Contacted potential merchants to introduce the company and discuss the different types of products and services resulting in setting top quality meetings with our company’s outside sales representatives.• Educated merchants on our company’s product and services and assisted the merchants with questions and information on company’s products and services and demonstrating them to prospects.• Scheduled appointments for outside sales representatives to meet with merchants to market and sell the company’s product and services resulting in setting the most meetings in a week for the company.• Reached out to the merchants before the meetings to ensure their availability for the meeting and confirm the appointment set with our outside sales representatives or to reschedule the meeting.• Followed up with merchants after meetings to obtain meeting results for supervisors and for the management and to provide feedback to the outside sales representatives for follow up meetings.

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  Trane

  • Woburn, Massachusetts, United States

  • Inside Sales Representative

    • May 2007 - Nov 2008
    • Woburn, Massachusetts, United States

    • Provided customers with high level assistance through phone support, email support, and chat support for sales and support of products and services resulting in being ranked number one in customer satisfaction.• Processed customer orders and service requests and provided customers with order details and shipment information as well as any escalation earning me the reputation with management as a problem solver.• Managed coordination of customer orders from order entry to order fulfillment to order shipment and responsible for establishing and servicing new accounts that required selling of products and services.• Educated customers on our product and services and assisted the customer with using and understanding our products and services as well as assisting with the education and training classes for our customers.• Followed up with customers regarding orders to make sure of customer satisfaction and handle any issues or escalations in order to ensure customer satisfaction and provide any additional assistance as well.

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  Oxford Global Resources

  • Beverly, Massachusetts, United States

  • Inside Sales Representative

    • Nov 2006 - May 2007
    • Beverly, Massachusetts, United States

    • Contacted high level potential prospects to market and sell the company’s consulting services and promoted the company’s programs resulting in appointments set with high level company executives.• Educated prospects on our company’s consulting services and assisted the prospects with any questions and inquiries regarding our company’s services establishing interest in setting an appointment.• Scheduled appointments with prospects for the company’s consultants to meet with the high level executives resulting in being in the top of our sales teams in appointments setting.• Reached out to the potential prospects before the appointments to ensure their availability for the appointment and confirmed the appointments set with our company’s consultants.• Followed up with prospects after appointments to obtain feedback for the company’s consultant and schedule follow up appointments if needed and to request referrals for other potential prospects.

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  L-com Global Connectivity

  • North Andover, Massachusetts, United States

  • Customer Service Representative

    • Dec 2005 - Nov 2006
    • North Andover, Massachusetts, United States

    • Provided customers with high level assistance through phone support, email support, and chat support for products and services resulting in being ranked among the top in customer satisfaction.• Processed customer orders and customer escalations and provided customers with order details and escalation resolutions earning me the reputation with my supervisors as a problem solver.• Managed coordination of customer orders from order entry to order fulfillment to order shipment and responsible for servicing new accounts that required upselling of products and services.• Educated customers on our product and services and assisted the customer with using and understanding our products and services as well as training new company hires on the phones.• Followed up with customers regarding orders and escalations to ensure customer satisfaction and provide additional assistance as well as provide feedback and information to our clients