Experience

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  Albert Invent

  • New York City Metropolitan Area

  • Technical Success Specialist

    • May 2024 - Present
    • New York City Metropolitan Area

• 

  Benchling

  • Brooklyn, New York, United States

  • Product Specialist

    • Oct 2022 - May 2024
    • Brooklyn, New York, United States

    •Strategized and own multiple OKR for Validated Cloud and Customer Support for FY25.•Developed initiative to transition Support from a Tier based approach to an intelligent Swarm Model. Created team meetings, presented to cross functional teams, and triaged concerns.•Managed initiative for internal Customer ticket triage between Customer Success, Sales, and Support.•Led all Support activities including scheduling, content preparation, and strategy for BenchTalk and in person customer workshops.•On-call support for PagerDuty to lead Customer communication for Incidents, including weekend and holiday coverage.•Supported Regional team restructure and organization. Facilitated transition of East Coast team during leader’s maternity leave.•Lead documentation for customer facing communications and internal strategy and playbook for investigation and remediation. Routinely met with Engineering, Legal, and Executive level members to align on documentation. Created customer facing Help Center articles to support technical issues.•Lead strategy and scheduler for Validated Cloud QR coverage and Support TCOE representative.•Lead point of contact for Validated Cloud quarterly release updates with designated customers. Responsibilities for communications and Webinar Support.•Hosted and supported Benchling Trainings such as ValCloud Webinar, Benchling Bootcamps, and Managed Service trainings.•A member of Product Councils, such as Sample Management and Chain of Custody. These product councils are working to move Benchling into Process Development and GXP.•Consulted with Product Strategy and Implementation to support customer lab walkthrough. Shared extensive experience with Labware LIMS from previous role in Genentech.•Relayed experience with Marketing and Legal to support Process Development Scientist and Executive marketing strategy for Benchling Account Executives.•Performed in GXP presentation for Build during Company Kick-off.

• 

  Genentech

  • United States
  • Biotechnology Research
  • 700 & Above Employee

  • Supervisor/Senior Supervisor

    • Jan 2021 - Apr 2022

    •Manage three QC Bio-Analytical Testing teams responsible for make/assess/release of drug product, drug substance, final product, and clinical validation work. The teams operated on both days and off-shift.•Managed diverse teams of up to fourteen direct reports at one time. Responsible for employee development, training/upskilling, hiring, staffing, and promotions.•Improved employee engagement scores over 25% of previous year, setting the highest engagement benchmark amongst all of leadership in functional area.•Routinely met with individuals to provide feedback, development goals, performance evaluation, promotions, and training strategy.•Accountable for scheduling and staffing through vacations, holidays, sabbaticals, and employee’s leaving the company.•Promoted growth mindset and led through site transition. Actively discussed diversity and inclusion amongst staff.•Managed cross-training between different functional teams to better utilize limited resources. Including cross-function coverage during off-shifts. Improved resource allocation during lean process of the site. Reduced expenses over $100,000 by project initiatives set on cost efficiency.•Lead site wide cleaning corrective action plan investigation. The focus was to monitor Facilities cleaning and standard operating procedure revisions and implement effective regulatory changes.•Managed various validations. Accountable for overseeing validation timelines, document review and approval, and communication to impacted teams.•Lead process improvement projects focused on; implementation of new safety bottles, updated software systems, and updating data metrics.•Collaborated and communicated with all teams within the production network to ensure accountability and alignment for site and global teams. •Supported partner and regulatory audits. Accountable for presenting and facilitating materials.•Managed discrepant events and worked with global representatives to identify root cause and path forward.

  • Quality Control Support Team Supervisor

    • Jan 2020 - Jan 2021

    •Manage QC Bio-Analytical Testing Support team responsible for maintaining labs in audit ready state. •Responsible for hiring contractors, coordinating on-boarding, scheduling training, and monitoring development over the course of employee’s contract. Managed diverse teams of up to four direct reports at a time. •Successfully transitioned five contractors into full time roles within the organization during my time in the role.•Managed process improvements including validation of Hellmanex III as an alternative cleaning solution for discontinued Trace-Klean.•Overcame challenges with managing during Covid 19. Continued on-site management as an essential employee. Interviewed, staffed, and on-boarded employees for the first time remote. Aided in establishing process for new hires during the pandemic.•Established new employee onboarding program that addressed revisions and training gaps previously outdated.• Mentor QC employees to facilitate teamwork and establish performance goals.•Schedule and lead QC In-Process daily schedule and QC Bio-Analytical Testing Support to ensure appropriate prioritization of work and projects to aid in timely manufacturing release.•Coordinated with Glassware group to implement new pipettes and flasks into lab. The project improved the invalid rate of highest failed historic test in QC by 30% leading to reduced time lost for retesting. Lead investigation identifying root cause and establishing service level agreement between teams to maintain new procedures. •Global document review for HPLC. Responsible for reviewing document revisions, new testing procedures, method transfers, and product specific instructions to ensure seamless testing and on-time delivery to manufacturing.•Oversaw method transfer to contract manufacturing site testin, validation of new methods such at capillary electrophoresis, and scheduled testing for controlled substance extensions.

  • Quality Control Associate

    • Sep 2013 - Jan 2021

    •Managed campaign readiness, reference standard orders, new molecule/testing communication to testing labs, and quarterly reference standard forecasting.•Responsible for testing routine and non-routine in-process samples from drug product and drug substance, to ensure integrity and product release guidelines are met.•Lead coordinator on paperless process improvement project set to convert paper to computerized data full-entry system. •Experienced member of many process-improvement teams such as 5S, Ergonomics, Peer mentoring, and SQDEC.•Lead presentations for QC onboarding for new hires, high school tours, and Audits. •System owner for various QC instruments. Performed routine system maintenance including coordinating with vendors to ensure qualifications met for testing group.•Worked on global Titer team. Responsible for ensuring validity of new Titer methods, such as CEDEX testing on the floor. Also responsible for new product validation data and document review.•Lead point of contact between QC and manufacturing to ensure on time testing performed. Planned daily schedule to assign work and monitor capacity.•Prioritize work based on timelines set by group, and support rush request to accommodate for expedient result deadlines.•Mentor new QC employees to ensure quick training implementation and communication of best business practices.•Proficient in variety of assays including but not limited to; Capillary Electrophoresis, various wet chemistry methods, HPLC methods, excipient testing, validation testing, as well as other commercial and clinical specific assays.•Proficient with GMP systems including Citrix Approver, Touchpoint, Citrix Gold Client, Condor Approver, Trackwise, Empower, Tableau, Workday, Veeva, SAP, as well as other necessary programs.•Proficient with systems and software including Slack, Microsoft Office, Google Workspace, Adobe Creative Cloud, Zoom, Concur, Workday, Wand, as well as other required systems.

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  Cable Car Cold Brew

  • San Francisco, California, United States

  • Cable Car Cold Brew COO

    • Dec 2017 - Jul 2018
    • San Francisco, California, United States

    • Responsible for leading production, bottling, shipping, and cleanup of facility.• Lead commercial and social media content generation. • Actively negotiated with new vendors. Successfully aiding in Salesforce contract for keg restock.• Coordinated and set-up on-site tastings with new vendors.• Assisted with chemical study analysis involving shelf-life study and nutritional facts.

• 

  UC Santa Cruz

  • Slug Aquatics

    • Sep 2012 - Jun 2013

    •Responsible for monitoring and maintaining the safety of the designated swimming area•Engaged in active communication with patrons•Provided first aid to swimmers as-needed in the swim facility and in nearby recreational activities•Training received in CPR and first aid as well as active physical conditioning to meets the physical demands of this position

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  East Bay Regional Park District

  • Lifeguard

    • 2008 - 2013

    •Responsible for observing and maintaining safety of all patrons engaging in lake and recreational activities including: enforcing rules and regulations, monitoring use and safety of equipment, and providing first aid and medical care as-needed •Actively partake in communication with the public•Prepare for and organize shifts via usage of daily planning and log books to ensure appropriate coverage of staff per needed managerial duties•Received award for staff of the year in 2009,2010, and 2013•Received award for veteran employee of the year in 2013

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  Crown Worldwide Moving and Storage

  • Warehouse Associate

    • Jun 2005 - Aug 2006

    •Responsible for monitoring ingoing and outgoing inventory; completed paperwork and documents per warehouse specifications•Organized movement of heavy equipment for storage via usage of forklifts and others mechanical support•Proven ability to lift over 80 pounds in order to move equipment and handle of fragile materials for storage