Experience

• 

  Goodwill Industries of Southern Arizona

  • United States
  • Non-profit Organizations
  • 100 - 200 Employee

  • Director of Marketing

    • Nov 2019 - Present

  • Senior Digital Marketing Coordinator at Goodwill Industries of Southern Arizona

    • Nov 2016 - Present

  • Marketing Specialist

    • Aug 2014 - Present

• 

  Intuit

  • United States
  • Software Development
  • 700 & Above Employee

  • Senior Risk Analyst

    • Feb 2013 - Present

    I manage the day to day supervisory responsibilities of 20 or so risk analyst and support agents in a high pace, high stress environment. My daily responsibilities include work distribution, escalation resolution, work flow improvement, training and coaching. Our primary role is financial loss mitigation in the form of fraud and financial risk prevention for a payments division that manages nearly 40 billion dollars a year in transactions.

  • Risk Analyst

    • Jul 2010 - Feb 2013

    Analyzed and reviewed businesses and their clientele for fraudulent or potentially high risk activity.

• 

  The Biodiversity Group 501(c)(3)

  • Tucson

  • Volunteer/Supporter

    • 2010 - 2014
    • Tucson

    Part time volunteer online networking and promotion for a great nonprofit organization.

• 

  Intuit TurboTax

  • Tucson, Arizona Area

  • Online Community Manager (TurboTax Live Community Moderator)

    • 2010 - 2010
    • Tucson, Arizona Area

    Managed and created content for an online support forum with millions of users. Managed user information and interactions through backend admin tools. Tracked and analyzed data for emerging issues and errors. Seeded and tagged content for in-product support.

• 

  FioRitos

  • Tucson

  • General Manager

    • 2003 - 2010
    • Tucson

    I handled the hiring and training decisions, daily ordering, marketing, event planning and catering activities not to mention the day to day management responsibilities. Within three months of being granted the managerial responsibilities of the restaurant we had turned the business around from taking a monthly loss to revenue in excess of $40,000 a month. Prior to managing I worked in the front of the house.

• 

  Volunteer

  • Tucson

  • Online Activism and Community Outreach-

    • 1900 - 1900
    • Tucson

    Online Activism and Community Outreach (Wildlife and Habitat Conservation) - I raise awareness online and in the community for local threatened and endangered species. I founded the Facebook page TucsonShovel NosedSnake along with several affiliated online campaigns whose proceeds go to the Center for Biological Diversity. I handmade the 30 ft long Shovel-nosed Snake float that you may have seen in the All Souls Procession, the float has been going strong for 4 years now. Additionally, I created the website http://www.Tucsonsns.com which is an informational site on the Tucson Shovel-nosed Snake and their uphill battle for survival.