Experience

• 

  BEWI Insulation & Construction UK

  • United Kingdom

  • Customer Service Manager

    • Apr 2024 - Present
    • United Kingdom

• 

  Euxton Tiles & Bathrooms

  • Euxton, England, United Kingdom

  • Trade Counter Supervisor

    • Jul 2021 - Apr 2024
    • Euxton, England, United Kingdom

• 

  CTD Tiles

  • Bolton, United Kingdom

  • Assistant Manager

    • Jun 2018 - Jul 2021
    • Bolton, United Kingdom

• 

  PerfectHome

  • Store Manager

    • Sep 2009 - May 2018

    • Since April 2014 I have operated strictly in accordance with the FCA rules and behaviours, and adhered at all times with compliance, training and competence procedures. • Training and monitoring of all staff to ensure they are fully compliant with FCA rules.• Overall Management of the branch involving merchandising standards, stock, customer service, sales, collections, losses and deliveries, ensuring all resources are used effectively.• Recruited, engaged, trained and developed staff appropriate to the business needs of the store.• Responsibility for people management, leading and engaging staff to achieve targets.• Ensure that all resources comply with FCA guidelines, company policies and procedures• Liaise with Quality Assurance Manager and Audit to ensure compliance and establish a consistency of customer interaction.• Manage the overall Profit and Loss and performance to budget in key areas for the Branch.• Work independently and as part of a team to ensure business requirements are met daily.• Responsibility for the Health and Safety of the Branch.

• 

  Provident Financial Group (PFG)

  • Manager

    • Jun 1999 - Jun 2009

    • To performance manage sales, collections, bad debt charge, contribution and customer growth.• Ensured all resources were used effectively.• Provided support to team members, where necessary.• Recruit/engage, select, train and develop staff and agents appropriate to the needs of the business.• Ensured that all resources complied with current legislation, company policies and procedures.• Identify and develop business growth areas.

• 

  HMV

  • Store Manager

    • Nov 1994 - May 1999

    • To manage numerous budgets simultaneously in line with company expectations.• To scrutinize expenditure and identify efficiencies.• To assess and develop staff’s capability to manage their performance in order to achieve business objectives.• Utilise management information to forecast demand levels whilst responding to real time changes in demand to ensure customer service levels are met.