Experience

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  Cytora

  • London, England Metropolitan Area

  • VP of Customer Success

    • Sep 2020 - Present
    • London, England Metropolitan Area

• 

  Hiscox

  • Bermuda
  • Insurance
  • 700 & Above Employee

  • Head Of Digital

    • Oct 2011 - Oct 2020

  • Head of Hiscox Futures

    • Oct 2011 - Jul 2020

    Joined the UK retail division of Hiscox in 2011 and managed a large customer service initiative that included structural changes and the identification, improvement and measurement of behaviours that focussed on customer service. 2013 I transferred to the London Market division developing the e-commerce strategy for both London and global businesses.2016 moved to head up a new division, looking at innovation and disruption trends in the insurance and fin tech sector.

• 

  InkBlot Publishing

  • Director

    • Jan 2004 - Dec 2014

    Project managed numerous products to market for clients such as Universal, Disney, Warner Bros as well as publishers DC Thompson, Dennis Publishing Future Publishing.Created interactive DVD and CD-rom applications, Film preview DVDs and many successful online retail stores and sites.

• 

  Agroco Trailers

  • Suffolk

  • General/Financial Manager

    • May 2006 - Oct 2011
    • Suffolk

    Responsible for the day to day running of the business as well as the identification and development of new business opportunities.

• 

  Brittens Music

  • London, Kent, Sussex

  • IT Administrator Project Manager

    • Jan 2004 - May 2006
    • London, Kent, Sussex

    Managed and implemented multiple projects (e.g. Premises relocation / New Central London store)and led on all IT deliveries including the launch and continued development of the e-commerce business model, producing new revenue streams and cost effective advertising opportunities

• 

  Essential Publishing

  • Colchester

  • IT Director

    • Jan 2000 - Dec 2004
    • Colchester

    Headed multiple key deliveries as the company transitioned from a traditional print publisher to a multimedia entity. Managed the companies IT growth from 10 users to over 50.

• 

  Royal London

  • Colchester

  • IT Service Desk

    • Jan 1999 - Jan 2000
    • Colchester

    1st line IT helpdeskDeveloped and implemented a specific software program that, by utilising IT skill sets already in place, streamlined an inefficient and high risk process