Experience

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  Arch Retail Systems / Spinnaker Software

  • South Africa
  • Strategic Management Services
  • 200 - 300 Employee

  • National Technical Specialist

    • Aug 2017 - Present

    • Test new Equipment for Compatibility with our system• Assist Technical staff with High Level Escalations and Problems• Maintain Standardized Image used to Install POS Systems• Maintain Linux systems used for Image Deployment• Compile Technical Manuals and Procedures• Test performance issues on client systems and implement improvements• Coordinate with Branches on status of Internal IT Projects• Technical support to Branch Staff• Technical Training to Branch Staff

  • Technical Consultant

    • May 2012 - Aug 2017

    Technical Consultant - Jan 2014 till Present• Convert SQL Databases from various systems to SQL• 3rd Party integration testing, documentation and implementation• Compiling technical manuals and procedures• Technical support and training to staff and clients• Network and system efficiency testing and design• SQL Querying and data manipulation scripting• Linux system support to staff and branches• Install and configure Linux Server for 3rd party integrations• Setup and maintain Linux PXE Boot servers for branches• Write and implement in house Tools using C# and VB.NetTechnology used: Microsoft SQL, Microsoft Desktop, Microsoft Server, Linux (Ubuntu, Centos), Various Hardware (PartnerTech, ScanTech, SuperMicro, ProLine etc.)Achievements: Developed standardized image to reload most hardware using one standard image. Wrote and implemented Manuals and Procedures. Fix most issues that the other Departments cannot solve and refer to me. Implemented a Linux PXE Boot server to be used when reloading Machines or staging for new projects. Implemented Streamlined attended installs of Windows Server from the Linux PXE Deployment Server Technical Manager 02 May 2012 till December 2013• Plan and manage upcoming projects and resources• Plan and manage daily support calls• Stock control ensuring adequate stock levels for maintenance calls are kept• Attend site meetings with clients for upcoming projects and requirements.• Train new technical staff• Interview new potential new technical staff members• Load and repair High end servers (Enterprise servers)• Manage 6x Staff members and 2x Departments• 2IC, in charge of branch whenever branch manager is outTechnology used: Microsoft SQL, Microsoft Desktop, Microsoft Server, Linux (Ubuntu, Centos), Various Hardware (PartnerTech, ScanTech, SuperMicro, ProLine etc.)Achievements:Streamlined day to day running of technical department to be more efficient.

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  CEB Maintenance

  • Group Leader

    • Jan 2008 - Apr 2012

    • Current and yearly scheduling and planning of projects and customer PM’s • Feedback and reporting on completed projects• Stay up to date with customer hardware and software in order supply high level of support to staff and customer’s level of support to staff and customers.• Customer site visits in order to find solutions to possible ongoing problems Causing continuous equipment failure. • Installation setup and maintenance of Unix SCO 5.0.5 back office servers. • Health and safety checks and reports on hazardous conditions in the branch and incident reporting. • Branch and incident reporting.• Technical support to field staff.• Training and orientation of new staff members.• Onsite maintenance and repairs of customer equipment• SLA Adherence• Stock Control• General Branch and Staff Admin• Managing 10 Members and 4 Departments.• Component level board repairs

  • Senior Field Engineer

    • Dec 2007 - Jan 2008

    • Onsite support and maintenance of Customer equipment.• Training and support to subordinates.• Installation setup and maintenance of Unix SCO 5.0.5 back office servers. • Handling on site calls repairs, server reloads etc. For the whole Mpumalanga Highveld Area• Component level board repairs

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  HD Group Holdings

  • Network Administrator

    • Mar 2006 - Nov 2007

    • Writing of manuals and technical specification for network.• Maintenance of Desktops and servers at head office• Maintenance of Linux Email server (Fedora, send mail, spam assassin)• Maintenance of Servers and desktops at remote branches. (15 Remote Sites)• Research and purchasing of new hardware

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  MCS Electro Technical Services

  • Maun, Botswana

  • Self Employed

    • Aug 2005 - Mar 2006
    • Maun, Botswana

    • Own Company.• Selling, repairing & maintaining POS and• Hotel systems for lodges in Maun, Botswana.• Subcontracting for Unisys and other companies.• CCTV installations and network cabling.

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  CEB Maintenance ­ Gaborone

  • Gaborone Botswana

  • Senior Group Leader / Branch Manager

    • Aug 2002 - Aug 2005
    • Gaborone Botswana

    • Day to Day running of Botswana branch• Branch HR• Training & Support to Subordinates• Branch Finances• Stock Control• Workshop repairs• Customer Support• Load and maintain Unix Sco 5.0.5 Servers

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  CEB Maintenance Africa (PTY) Ltd

  • Nelspruit Area, South Africa

  • Senior System Engineer

    • May 2000 - Aug 2002
    • Nelspruit Area, South Africa

    • Onsite support and maintenance of Customer equipment.• Training and support to subordinates.• Installation setup and maintenance of Unix SCO 5.0.5 back office servers.

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  Spicer Specialized Services

  • Nelspruit Area, South Africa

  • Field Engineer

    • Aug 1998 - May 2000
    • Nelspruit Area, South Africa

    Description · On site support and maintenance of Customer equipment. · Training and support to subordinates.Reason for Leaving Felt insecure about companies' future.

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  Technicare - Pretoria

  • Pretoria Area, South Africa

  • Board Repair Technician

    • May 1997 - Aug 1998
    • Pretoria Area, South Africa

    • Component level repairs to printers. Dot Matrix & POS.• Component Level repairs to PC's, Laptops and Monitors• OKI and Epson Warranty Repair Centre

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  Specialized Services

  • Johannesburg Area, South Africa

  • Board Repair Technician

    • Apr 1997 - May 1997
    • Johannesburg Area, South Africa

    • Component level repairs to printers. Dot Matrix & POS.• Component Level repairs to PC's, Laptops and Monitors• OKI and Epson Warranty Repair Centre

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  Technicare ­ JHB

  • Johannesburg Area, South Africa

  • Telesales Consultant

    • Oct 1996 - Apr 1997
    • Johannesburg Area, South Africa

    Description · Telesales of Computer Systems and Printer spares.Reason for Leaving Transferred to technical department.

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  JSM Electro Technical Services

  • Ermelo, Mpumalanga

  • Technician

    • Jan 1995 - Oct 1996
    • Ermelo, Mpumalanga

    • Service and repair typewriters• Service and repair photocopiers• Service and repair printers• Build, repair and sell PC's