Experience

• 

  Franklin Vets

  • Auckland, New Zealand

  • Chief Operating Officer

    • Apr 2021 - Present
    • Auckland, New Zealand
• 

  The Trusts (West Auckland Trust Services Ltd)

  • New Zealand
  • Retail
  • 1 - 100 Employee

  • GM People & Culture

    • May 2017 - Mar 2021

    • Led a culture of high performance and engagement through the development and implementation of a People Strategy that supported the overall strategy of the business.• Strategic development and deployment of initiatives to drive organisational culture, employee engagement, and leadership development required to advance the business.• Overall ownership for core HR processes and practices; ensuring they were monitored, regularly reviewed and supported the People Strategy.• Monitored and provided regular reporting to the CEO and Board of key HR measures across The Trusts along with advice and solutions to remedy any areas of concern.• Identified and led initiatives that supported continuous improvement through challenging existing practices and developing new and innovative procedures.• Developed diversity programmes that helped leaders and team members understand the importance of diversity in terms of organisational performance, achieving great customer outcomes and team performance. • Established the H&S governance and operational framework including responsibility for implementation and monitoring its strategic effectiveness.• Drove improved recruitment outcomes through candidate attraction strategies based on values alignment and delivered via digital, storytelling and partnerships.• Operated as the organisation’s values and culture champion, responsible for embedding these behaviours across the business.

  • Acting Chief Executive Officer

    • Dec 2019 - Jun 2020

    • Ensured the organisation’s operations and business operated within the parameters set by the board and that the board was kept informed of developments.• Provided strong and clear leadership internally to the organisation and its people and externally to the organisation’s stakeholders.• Led the development and execution of short and long term strategies to improve operational and financial effectiveness of the company.• Provided strategic input and leadership, making high level decisions about policy and strategy.• Created strategies and implemented policies to support the delivery of a high performance high engagement (HPHE) culture across the business.• Led the health, safety and wellbeing of team members and customers through a high level of visibility and integration of good health and safety management with business decisions.

• 

  The Warehouse Group

  • Auckland, New Zealand

  • General Manager People Support (Noel Leeming Group)

    • Dec 2012 - Apr 2017
    • Auckland, New Zealand

    Leading a team of 14, I was responsible for implementing best of class people support initiatives in a market leading business. Operating in a very competitive retail environment Noel Leeming differentiates itself on its people (or Passionate Experts) and this role developed strategies to develo...

• 

  Noel Leeming Group

  • New Zealand
  • Retail
  • 700 & Above Employee

  • General Manager Human Resources

    • 2007 - 2013

    • Responsible for all aspects of the people function to achieve the people position of ‘passionate experts’ and ensure market leadership based on the delivery of a superior level of service.• Worked with the Executive Leadership group, providing strategic guidance and leadership to design and implement people, capability and culture initiatives that supported organisational strategic objectives.• Developed and maintained a workforce plan and complementary policies and strategies that addressed resourcing, talent attraction, leadership development, retention of high performing emloyees and succession planning.• Coached and mentored executives, senior managers, team managers and employees’ in developing their leadership capabilities, including leadership styles, and accountability for individual behaviours.• Championed and provided visible leadership and support in Health & Safety systems, practices and awareness.

  • Learning and Development Manager

    • 2005 - 2007

• 

  SkyCity Entertainment Group

  • Auckland, New Zealand

  • Learning & Knowledge Manager

    • 2001 - 2005
    • Auckland, New Zealand

    Grew the capability of team members be designing and implementing flexible learning programmes across the SKYCITY Group of companies. Achievements:• Led group-wide new employee induction programmes• Improved customer experience measures through implementing of service-based learning initiatives...

• 

  Vodafone

  • Auckland, New Zealand

  • Operations Training Specialist

    • 1993 - 1999
    • Auckland, New Zealand

    Build customer preference through designing and implementing learning content and programmes for internal customer service teams and customers who purchased the product/technology.