Experience

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  PeopleIN

  • Brisbane, Queensland, Australia

  • Project Manager

    • May 2023 - Present
    • Brisbane, Queensland, Australia

    Transition from my role at Project Partners (a PeopleIN Company), I continue my role as Project Manager for "Program UNITE." This transformational change program continues to deliver mission critical SaaS solutions across the PeopleIN Group.

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  Project Partners

  • Australia
  • Business Consulting and Services
  • 1 - 100 Employee

  • Senior Consultant

    • Apr 2022 - Apr 2023

    As a Senior Consultant in a Project Manager role with our client, I provided trusted advice and practical assistance to organisations undertaking transformational change.Currently leading a mission critical engagement for one of our clients to shape their future state and transition plan to a new SaaS solution.

  • Consultant

    • Jan 2021 - Mar 2022

    Providing trusted advice and practical assistance to organisations undertaking transformational change.Currently leading a mission critical engagement for one of our clients to shape their future state and transition plan to a new SaaS solution.

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  The Everyday Erudite

  • Brisbane, Queensland, Australia

  • Business Improvement Manager/Consultant

    • Feb 2020 - Dec 2020
    • Brisbane, Queensland, Australia

    During the COVID pandemic and between looking for jobs and being #OpenToWork, I have been honing my skills as a Business Improvement Lead/Manager by dedicating my skills to local small to medium enterprise.Current Clients Include: - Children's Speech and Drama Studio - Sole Traders and EntrepreneursKey Achievements:• Drove enhanced customer and staff experience through the implementation of numerous process and technology improvements through leveraging the use of existing IT systems. This resulted in measurable increases in staff productivity due to reduced technology outages and tangible improvements to the customer journey experience.• Continuing to drive the strategic planning to enable the implementation of a cloud-based Customer Relationship Management platform in order to accommodate plans for rapid expansion.• Trusted ongoing adviser to the business director/s for continuous improvement opportunities in their business processes as well as the identification of key technology capabilities to enable business expansion.• Project and change managed the implementation of API integrated applications including Google Workspace to facilitate the efficient delivery of services.• Provided valuable consultation and advice on IT Security Issues and effective use of technology in the context of personal application.

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  QSuper Group

  • Brisbane, Australia

  • Senior Project Analyst

    • Feb 2019 - Jan 2020
    • Brisbane, Australia

    Crucial to the successful operation of QSuper’s core business, this project is responsible for delivering a new case management capability within a CRM platform, including the provision for a single view of customer information and business process automation to increase case management efficiency.Key Achievements• Effective in influencing key project outcomes by identifying significant gaps in the scope of requirements. Provided a recommended path through the project complexities which ultimately led to a reassessment of the project at the Portfolio Management Board level.• Facilitated an optimal solution for process automation exception management which would have seen a large reduction in manual exception handling.• Successfully oversaw the delivery of an Azure Document Management System in conjunction with the technology vendor.• Recognised & bought together disparate components of the solution to aid in the development of an overarching solution architecture.• Highlighted opportunities in the capability of existing applications throughout the Solution Delivery Lifecycle ensuring effective technology use & alignment with enterprise architecture principles.• Trusted to actively contribute to Project Management planning activities, strategy, solution development as well as resource & delivery planning.

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  Self Employed

  • North America

  • Road Tripping Traveler

    • Jun 2018 - Nov 2018
    • North America

    Having made the decision to return to Australia, my wife and I set off on a 15 week road trip of North America. Covering 33,408km, we travelled the Trans-Canada Highway across Canada (west to east) before heading down into the USA and zigzagging our way back (east to west). After the trip was completed, time was spent relocating us back to Brisbane, QLD, Australia.

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  Hays

  • Vancouver, British Columbia, Canada

  • Business Improvement Manager (Data Strategy & Quality Improvement - Client HSBC)

    • Jul 2017 - Jun 2018
    • Vancouver, British Columbia, Canada

    Leading a team of up to 15 and working directly with Executive and Senior Leadership Teams within the Retail Banking and Wealth Management division, this role was an opportunity to drive the establishment of an ongoing data governance function tasked with actions data quality issues.Key Achievements• Successfully developed the RBWM Data Remediation Strategies for three primary customer groups whilst playing a vital role in the identification & development of accurate reporting of customer data deficiencies.• Oversaw data remediation activities which lead to a 35% reduction in data quality failures within 12 months.• Worked closely with Data Analysts to aid & oversee the development complex customer data extracts using IBM SAS to ensure report were aligned with business needs & understanding.• Applied continuous improvement methodologies to the testing & data analytics approaches increasing accuracy of reporting.• Drove an understanding of customer data deficiencies across the business as well as influencing how these issues are reported at executive & senior leadership levels.

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  HSBC

  • Vancouver, British Columbia, Canada

  • Business Improvement Consultant/Analyst

    • Dec 2016 - Jul 2017
    • Vancouver, British Columbia, Canada

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  QSuper Group

  • Australia
  • Financial Services
  • 400 - 500 Employee

  • Business System Specialist

    • Nov 2009 - Nov 2016

    As the Business Systems Specialist, I was responsible for the management of all system orientated work which impacted upon a large member facing contact centre. This included actively planning, co-ordinating, delivering & reviewing business related projects/initiatives whilst successfully championing the change across the business unit. Additionally, I contributed to the business units’ strategy & ensured alignment with both divisional and organisational strategy through my work as a Subject Matter Expert in the design and implementation of several projects/initiatives. Key Achievements• Key resource for successful implementation of new telephony capability (virtual hold & click to call technology) that allowed for an enhanced member experience through omni-channel interactions.• Recognised for success as the business unit’s primary liaison with IT, peers, vendors and divisions.• Instrumental in the maintenance & enhancement of the contact centre’s Cisco UCCX environment.• Provided training to contact centre users, enhancing the users understanding of business processes & how they relate to organisational objectives.• Drove continuous improvement initiatives resulting in $50,000 cost savings & customer retention.• Well regarded for influencing stakeholders in the prioritisation & decision-making process within business change forums across the organisation.

  • Investment Operations Analyst

    • Aug 2014 - Feb 2015

    Responsible for the back office operational activities for the QSuper Capital Markets trading function including asset and currency rebalancing, liquidity and cash management, futures and foreign exchange trading as well as money market investments requiring processing in an accurate and timely manner. Furthermore, responsibilities included ensuring any updates to investment data was captured in QSuper’s portfolio trading system and the integrity of its data was maintained through start and end of day checks.

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  QSuper Group

  • Member Solution Officer

    • Mar 2009 - Nov 2009

    To be the first point of contact in providing accurate and expert technical information and general advice regarding retirement products and life insurances. Clients included QSuper members, employers, financial planners and fellow colleagues via multiple mediums including telephone (primary medium), face to face, letters, fax and email.

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  Commonwealth Bank

  • Australia
  • Financial Services
  • 700 & Above Employee

  • Personal Banker

    • Jun 2006 - Mar 2009

    Providing personal banking product solutions to retail customers. Included providing product recommendations and specialist referrals to help achieve the customer's financial needs.

  • Bank Teller

    • Sep 2005 - Jun 2006

    Providing every day transaction processing to retail and business banking customers. Ensuring accuracy and timeliness in completing transactions. Experience with handling large amounts of currency and ensuring start/end of day balancing and processes were completed.

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  Infinite Systems (Authorized Apple Reseller and Service Centre)

  • Brisbane, Australia

  • Certified Apple Technician (Part Time)

    • Sep 2003 - Sep 2005
    • Brisbane, Australia

    As a technician I was required to diagnose and repair a range of Apple hardware including desktops and laptops.