Experience

• 

  Gainsco Auto Insurance

  • Southeast Region

  • Material Damage Appraiser

    • Jul 2015 - Present
    • Southeast Region

• 

  Laslies Auto Body Inc.

  • Lynchburg, Virginia

  • Collision Estimator

    • Feb 2002 - Jul 2015
    • Lynchburg, Virginia

    -Handle customer interaction from beginning to end of the repair process. Manage file with corresponding Insurance company from Preliminary Estimate to the Supplement Damage. -Handle ARMS rental management for current customer's in-shop status. -Negotiate price of repair with Insurance Appraiser or Customer. -Conduct vehicle inspection reports for potential Total Loss settlements.-Quality control inspection of vehicle before delivery to customer.

• 

  Atlantic Coast Airlines

  • Station Manager

    • Apr 1996 - Feb 2002

    -Station Manager responsible for all Customer Service related issues for the Lynchburg, VA. United Express station. Handled employees scheduling and all reports to be submitted to corporate office. -Ground Security Coordinator responsible for the overall security of our Airline and how it relates to the Lynchburg Regional Airport. -Complaints Resolution Official who's primary responsibility was to handle customer complaints and any necessary compensation allowed to the customer.- Member of United Airlines Catastrophe Team. Primary responsibility was to handle correspondence with accident site and family members psychological needs as well as monitory compensation during their time of loss.