Experience

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  FlexManage

  • 120 S. La Salle

  • Senior Consultant

    • Jun 2015 - Present
    • 120 S. La Salle

    FedEx Trade Networks – Lead Deployment Consultant, Office 365 Migration • Coordinated the migration of over 80,000 Exchange, IMAP, and Lotus notes mailboxes to the Microsoft Cloud, with an average of 6,000+ mailbox migrations completed per week.Anthem Blue Cross Insurance – Lead Delivery Consultant, Windows 10 Migration• Identified and guided the client through several large gaps in the migration strategy, resulting in a $250,000 change request to add Project Management and other deployment services to the contract. • Led a distributed team of 15 deployment techs through a Windows 10 operating system and hardware upgrade project, more than 750 user’s computer and operating systems in 6 states were completed.• Achieved Distinction on project from both the Anthem management and engineering teams for “Going above and beyond to get results throughout such a difficult project.”University of Chicago Medicine – Program Manager, Multiple Concurrent Projects• Headed the teams responsible for the technical build out of more than 250,000 sq/ft of healthcare facilities, including the new Center for Care and Discovery and Labor and Delivery departments at the University of Chicago Hospital.• Balanced multiple cross functional teams through large and small-scale projects including several Microsoft Operating System and hardware migrations, Kronos Clock upgrade, and sight technical decommissioning.Fiserv Financial Services – User Adoption and Communication Consultant, Skype for Business Roll out• Developed user adoption and marketing portfolio that reduced end user impact by and estimated 30%. Procedures outlined in this portfolio were adopted as the baseline for the new User Adoption Department.• Directed the user adoption team through a successful marketing campaign and adoption program, reducing end user change issues and help desk call by 35%, and at the same time increased user productivity by 5%.

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  Stratosphere Networks, LLC

  • IT Consultant/Project Manager

    • Sep 2014 - Jul 2015

    • Cultivated relationships through direct and open discussion around aligning business vision with operational milestones, leading to the adoption of the “vCIO” services for 65% of client base.• Became subject matter expert in Stratosphere IT process to become a trusted adviser to stakeholder. Provided on going guidance and insight increasing manage service contracts and project work by as much as 40%.• Managed project life cycle form discovery to completion. Relevant project work includes: 15 Office 365 migrations, 20 telecommunications projects, 5 network build outs, and more than 2,000 operating system upgrades.

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  George Jon

  • Account Manager/Project Manager

    • Mar 2014 - Jul 2014

    • Determined effectiveness and identified gaps in fulfillment process, implemented project and change management methodologies streamlining the fulfillment process by an estimated 25%.• Improved customer satisfaction by as much as 50% through a streamline approve that promoted transparency, rick management, communication.

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  onShore Networks, Inc.

  • Chicago

  • Project Manager

    • Apr 2011 - Jul 2013
    • Chicago

    • Spearheaded the creation of the VoIP department, adding a new product line, managed service offering and revenue stream. This product line accounting for 5% of onShore’s overall revenue.• Streamlined VoIP fulfillment procedures and created both internal and external training materials, decreasing implementation cost and time by more the 30%.• Held largest client base of more than 50 managed service clients with the responsible of facilitating timely delivery and quality control for all technical issues and projects. • Fostered “Trusted Adviser” relationships by providing strategic and security planning, risk mitigation, and project road mapping while improving client retention by more than 50% and increasing sales opportunities by an average of 20% • Promoted to the unofficial PMO manager, responsible grow to include the day-to-day management of the department, career and team development, and client retention.

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  Lutheran School of Theology at Chicago

  • Greater Chicago Area

  • Technical Services Coordinator

    • Feb 2007 - Mar 2010
    • Greater Chicago Area

    • Rose to the level of Technical Services Coordinator, which in encompassed many roles including Help Desk Manager, Project Manager, and Systems Administrator.• Mentored a small group of tier 1 and 2 helpdesk technicians, increasing their technical, communication, and trouble shooting skills. • Successfully planned, managed, and executed several large projects including an infrastructure upgrade project to replace all networking equipment and implement a wireless network.• Negotiated printer management service level agreements, saving an estimated 15% on printer maintenance.