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MJ

Matt Johnson

IT Support Technician at Town of Duxbury, Massachusetts
Intro Book
Matt Johnson, a seasoned IT professional with 1 year of experience as an IT Support Technician, holds an Associate of Science degree in Information Technology from the University of Massachusetts Lowell, and is proficient in English.
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Location
Scituate, Massachusetts, United States, US
Languages
  • English Native or bilingual proficiency
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Bio

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Matt Johnson is a skilled IT professional with a strong educational background in computer science and information technology. He has gained extensive experience in various roles, including IT Support Technician at the Town of Duxbury, Massachusetts, and Computer Science Teacher at Old Colony Regional Vocational Technical High School. Matt has also worked as a Quality Control Technician at Rentex Audio Visual & Computer Rentals and a Genius at Apple, where he developed strong customer service skills and a proven ability to troubleshoot and resolve software and hardware issues. Matt holds an Associate of Science degree in Information Technology from the University of Massachusetts Lowell, where he focused on web development and computer programming/computer science. He is proficient in multiple languages, including English, and has a strong foundation in programming and web development concepts. Matt is currently based in Scituate, Massachusetts, and is well-positioned to leverage his skills and experience in a variety of IT-related roles. Matt's experience and education have equipped him with a strong foundation in IT, computer science, and customer service, making him a valuable asset to any organization.

Credentials

  • Massachusetts Vocational Education Teacher - Programming and Web Development (preliminary)
    MA Department of Elementary and Secondary Education
    May, 2019
    - Apr, 2026
  • Microsoft Technology Associate
    Microsoft
    Jan, 2018
    - Apr, 2026
  • Apple Certified Mac Technician
    Apple
    Mar, 2015
    - Apr, 2026

Experience

  • Town of Duxbury, Massachusetts
    • IT Support Technician
      • May 2023 - Present

  • Trader Joe's
    • Crew Member
      • Feb 2023 - May 2023

  • Old Colony Regional Vocational Technical High School
    • Rochester, Massachusetts
    • Computer Science Teacher
      • Jun 2019 - Jun 2022
      • Rochester, Massachusetts

      Provide instructional curriculum based on the Massachusetts Chapter 74 (Vocational Education) Programming and Web Development frameworks. This includes:-Fundamentals of Computer Information Technology-Elements of Software Development (problem-solving, project management, testing, software design, databases, etc)-Programming/ Computer Science Concepts-Web Development Concepts (HTML, CSS, and JavaScript)Provided instructional curriculum for AP Computer Science A course

  • South Shore Reg. Voc. Tech. High School
    • Hanover, Massachusetts
    • Computer Information Technology Instructor
      • Sep 2017 - Jun 2019
      • Hanover, Massachusetts

      • Provide instructional curriculum based on the Massachusetts Chapter 74 Information Technology Information, Support, and & Services frameworks and the Programming and Web Development frameworks. This involves developing curriculum and teaching 9th & 10th grade high school students in the following: • Computer hardware and Microsoft Windows 7 & 10 troubleshooting. • Configuring and maintaining Windows devices • Performing repairs on PC desktops and laptops. • Configuring and maintaining networks • Customer service • Managing service tickets • Introduction to web development and programming concepts• Evaluate progress of individual students on accomplishing objectives, record progress, and adjust subsequent learning activities accordingly.• Assist students in dealing with career planning, academic, and personal problems.

  • Rentex Audio Visual & Computer Rentals
    • Canton, Massachusetts
    • Quality Control Technician
      • Jun 2018 - Nov 2018
      • Canton, Massachusetts

  • Apple
    • Greater Boston Area
    • Genius
      • Jun 2008 - Sep 2017
      • Greater Boston Area

      • Repair customers' relationship with their Apple products by responding to customers' issues and concerns empathetically; deliver a strong customer focus. • Provide exceptional service and have a proven ability to build customer loyalty as a result. This is measured with Net Promoter Score (NPS) of above 90%; NPS measures customer satisfaction as a percentage.• Troubleshoot and resolve software and hardware issues for iOS (iPhone, iPad, iPod Touch), Mac, and other Apple devices (Apple Watch, Apple TV, Apple Airport wireless routers, etc) in a busy and fast paced environment.• Perform repairs on Macs and iPhones; maintaining a high level of quality under tight turnaround schedules.• Facilitate new technician training.• Mentor and lead current and new employees.

  • State Street
    • Quincy, MA
    • Physical Processing Associate II
      • Oct 2006 - Mar 2015
      • Quincy, MA

Education

  • 2017 - 2019
    University of Massachusetts Lowell
    Associate of Science - AS, Information Technology

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Computer and Network Security, Computer Software, Computer and Information Technology, Information Technology Consulting, Technology and Software Development, Information Services, Information Technology and Services.”

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