Experience

• 

  International Studies Abroad (ISA)

  • United States
  • Higher Education
  • 200 - 300 Employee

  • Director, Enrollment Management

    • Sep 2022 - Present

    - Lead, mentor, and recruit for ISA's Program Manager department, consisting of 20+ professionals; directly supervise approximately 7 Program Managers- Act as Enrollment Management liaison and project manager for all responsibilities associated with ISA's Academic Affairs and IT departments- Manage escalations, incidents, and complex issues for the department and ISA's largest enrolled portfolio of program locations (serving approximately 2,000 students per year)- Lead weekly departmental meetings to deliver critical team updates, reminders, and guidance- Project manage ISA website and product configuration, alongside Mexico-based Enrollment Associate team- Develop training and process resources for the organization; work with Senior Leadership Team to make process improvements- B2B and B2C communication and relationship-building, with emphasis on retention and growth- Assist in the development and implementation of new product lines

  • Associate Director, Enrollment Management

    • Jun 2017 - Oct 2022

    - Co-lead a department of 30+ professionals in Austin, TX and Merida, Mexico; directly supervise 3-5 Program Managers (formerly Site Specialists).- Manage projects, specifically those involving IT, website management, and academics- Establish budget, pricing, and all financial matters for a portfolio of programs- Analyze customer evaluation results and enrollment trends to make strategic programmatic and human resources decisions- Solve problems within portfolio of programs; manage crises/incidents abroad; develop solutions and streamline communications with parents, students, and advisors in coordination with the Director of Health, Safety, and Security.- Hire, onboard, and mentor new employees; analyze qualitative and quantitative data and feedback to aid in employee success. - Continue previous role as Program Manager/Site Specialist for a smaller portfolio of programs (see below); program locations have included France, the Netherlands, Belgium, Ireland, and EuroScholars research abroad.

  • Senior Site Specialist

    • Jun 2016 - Jun 2017

    - Co-lead a team of 13 Site Specialists and directly supervise 2-4 members of the department- Implement ongoing training and professional development opportunities for department - Liase with all other departments within the organization as central voice for Site Specialist department - Manage departmental projects and initiatives, specifically ISA website and marketing efforts- Maintain former role as Site Specialist (see below)

  • Site Specialist, France, Belgium & EuroScholars

    • May 2014 - Jun 2016

    - Advise and assist over 300 students per year with their study abroad experiences in France & Belgium (specifically visa, academic, housing, and city specific advising); meet and exceed customer service metrics.- Collaborate with on-site staff in French regarding program logistics and student concerns- Assist students with their academic processes, including reviewing course registration forms, compiling academic schedules, and coordinating language placement exams- Crisis/incident management- Create content and blog posts for students, parents, and advisors- Internship advising (including résumé and cover letter editing)- Process and translate all academic student records/transcripts for programs in France- Assist in matching/assigning students to housing abroad, based on organizational availability and student requests- EuroScholars research abroad recruitment and advising- Build and maintain the ISA websites and Facebook pages for portfolio of programs- Participate in the ISA Diversity Committee by pushing forth initiatives which cater to minority student populations (including developing site-specific diversity blurbs, creating blog content, creating promotional/advising videos, etc.)

• 

  University of Nebraska-Lincoln

  • Office of Admissions

  • Service Representative

    • Feb 2013 - May 2014
    • Office of Admissions

    - Answer phone calls and emails for the Office of Admissions- Disseminate front-line phone calls and emails to the proper offices/individuals - Inform prospective students of admissions requirements while navigating their admissions portfolios- Answer general questions related to campus visits, events, and admissions fees - Input data from student events- Generate monthly strategic reports for management

• 

  Mutual of Omaha Bank

  • Greater Omaha Area

  • Teller

    • May 2012 - Jan 2013
    • Greater Omaha Area

    - Offer personal and professional service to all clients - Complete a variety of customer transactions - Maintain high attention to detail in record keeping and cash handling- Preserve confidentiality of customers' personal and financial information - Possess a firm understanding of the bank's products and services - Navigate multiple computer applications to effectively and efficiently serve clients