Experience

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  Stonebriar Auto Services d/b/a JIFFY LUBE

  • Illinois & Wisconsin

  • Regional Operations Manager

    • Apr 2020 - Mar 2022
    • Illinois & Wisconsin

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  Team Car Care / Formerly HASI

  • Illinois / Wisconsin

  • Regional Vice President Of Operations

    • Oct 2016 - Apr 2020
    • Illinois / Wisconsin

    Tasked with expanding gross profit margins for the Team Car Care Division and optimizing profitability through organizational objectives aligned to the company’s vision, mission, and yearly goals.~ Produce high-impact integrated strategies that increase revenue and drive business growth by exploiting potential opportunities and creating new operational efficiencies across the region.~ Mounted deep expertise over comprehensive management of the financial plan with $30M+ in annual revenue.~ Revived stagnant sales and drove 10% growth in consumerism after 7-years of fading market share; shifted mindset to focus on employee engagement through team building and morale-boosting and achieved a top-ranked region.~ Executed regional Talent strategy that addressed understaffing by 20% and skill gaps, through revised job requirements, restored referral plans and recruitment events, delivered 17% staff variance decrease in four months.~ Garnered excitement by increasing online reviews from two to eight per store after applying custom QR code fliers at each location; achieved company adoption within three months of regional implementation.~ Brought a $105K cost savings through a formalized inventory program that enabled weekly totals in the district with record-high Cost of Goods rates of 23.5%; quickly improved stock counts and reduced rates to under 20%.

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  EZCorp

  • Midwest Region

  • District Manager

    • Jan 2013 - Oct 2016
    • Midwest Region

    Provided diversified, execution management solutions over operations for this company, a source for consumer credit, retailing prior-owned merchandise. Led store managers amid staffing, retail, revenue, and customer service.~ Seamlessly executed a ten store district restructuring aligning job responsibilities with core skill sets that halted losses and delivered steady retail sales and consumer loans, effected over $500K in operational income.~ Spearheaded a district-wide initiative that improved merchandising through store presentation and raised revenue 15% monthly; judiciously held General Managers accountable to industry benchmarks and scorecards.~ Assessed and evaluated current state processed, identified best practices across the district, and instituted New Team Member training programs that drove organic succession planning.

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  TRS, Inc / Rent-A-Center

  • Las Vegas, NV / Reno, NV / Richmond, VA / Providence, RI / Dallas, TX / Chicago

  • District Manager

    • Apr 2001 - Dec 2012
    • Las Vegas, NV / Reno, NV / Richmond, VA / Providence, RI / Dallas, TX / Chicago

    Selected to lead as the Store Manager delivering on business operations strategy, surpassed expectations, and set market precedence that led to the promotion to District Manager inside five years.~ Built high-performing customer-focused teams, unified the distinct perspective of multifunctional teams, and achieved positive change.~ Quickly positioned the Virginia/Maryland district at the break-even with 15% improved sales in six months; executed team restructure with training and development across sales and collections that reduced bad debt by 14%.~ Secured growing market share in the New England region by aggressive hiring techniques through recruitment events and inclusive appointment only events that staffed seven managers with previous exemplary performance.~ Delivered immediate ROI, elevated, and aligned standards with excellence across the brand developed improvement practices that enhanced business performance and propelled growth.~ Demonstrated expertise in operations, relationship building, and team leadership that enabled the opening of 12 new locations throughout the Chicago market; decreased collection by 47%, increased sales, and promoted three GMs to District Manager.

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  Glamour Shots

  • Little Rock, AR / Milwaukee, WI

  • Multi-Unit Manager

    • Jan 1998 - Mar 2000
    • Little Rock, AR / Milwaukee, WI

    Led all aspects of day to day store operations of Sales, Photography, Telemarketing and employee development. I relocated to three different states to run Multi-Units.