Experience

• 

  Velocity Business Solutions

  • Canada
  • IT Services and IT Consulting
  • 1 - 100 Employee

  • Client Engagement Manager

    • Nov 2020 - Present

  • Administration and Communications Assistant

    • Sep 2016 - Nov 2020

    • Project Management:In this regard, I am involved in projects from their inception to document requirements and set appropriate targets. I follow up on targets, run and post progress reports and see projects through to their successful completion as well as identifying and proactively resolving potential issues with deliverables.• Sales:In a sales capacity, I am responsible for sourcing products from a variety of vendors/distributors as well as being responsible for maintaining relations with our vendors/distributors. On top of procurement, I am responsible for the preparation of quotes and proposals for both simple hardware/software sales as well as being responsible for scoping proposals for major projects. In addition, I am responsible for following up on quotes and leads, for executing POs and for creating, approving and matching invoices.• Client Relationship Management:In this capacity, I am responsible for attending vendor and client events to promote our company and for regular check-ins with clients as well as for testing new technologies and products to expand our offerings. Once new products have been identified, I will either go onsite to demo and troubleshoot or create usage videos. Finally, I am responsible for creating, sending and reporting on client surveys.• Administrative:I am responsible for coordinating meetings between vendors/clients and our organization, preparing appointment schedules, planning office events and parties as well as coordinating charitable endeavours. I am further responsible for running and approving monthly billing reports, which are then submitted to Finance and clients.• Marketing:In this capacity, I am responsible for putting together our monthly newsletter as well as maintaining our Twitter and LinkedIn presence. In addition, I take care of the applications for co-marketing funding and opportunities. I am also leading in the ongoing overhaul of our website.

• 

  The Siroky Group

  • Thornhill, Ontario, Canada

  • Junior Business Analyst

    • Mar 2016 - Sep 2016
    • Thornhill, Ontario, Canada

    • Delivered product support and Level 1 troubleshooting for clients.• Responsible for the delivery of training materials for new users, implementations, and new feature releases.• Edited and translated training materials as required.• Tested software and updated software release notes ahead of new releases in a Live environment.• Liaised between clients and developers relating to bugs and future feature requests.

• 

  Second Cup

  • Manager

    • Jun 2015 - Mar 2016