Experience

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  Perceptyx

  • Schaumburg, Illinois, United States

  • Product Manager

    • Feb 2022 - Present
    • Schaumburg, Illinois, United States

    Responsible for the creation, expansion and evolution of Perceptyx products and solutions.

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  CultureIQ

  • Greater Chicago Area

  • Director of Product Operations

    • May 2018 - Jul 2021
    • Greater Chicago Area

    Combines a research-backed approach, powerful platform, and expert-led services to assess and build company cultures. Provides a unique Culture Framework enabling organizations to pinpoint their cultural strengths and weaknesses and align culture with their strategy.Responsible for operationalizing products through 1) coordination of activities among product management, development, and consulting teams; 2) advising on product solutions to advance customer needs; and 3) ensuring practices follow security and data privacy best practices.Advise Product and Engineering teams on application design, calculation formulas, and business rules to develop a modern platform providing research-based analytics and actions designed to reduce gaps between a company's desired and current culture. Provide strategic and technical direction to customer success teams migrating customers from previous Engagement Survey platforms to the newly developed Culture Management Platform. Over a two-year period, worked with 62 customers to adapt from annual point-in-time measurements to the new continuous employee feedback system. Introduced a security and data privacy program necessary to support the stringent requirements of multi-national companies. Within one year, achieved SOC 2 Type 2 certification and GDPR and CCPA compliant processes.Directed the migration of six Workforce Surveys and Analytics applications out of Gartner's US and Europe co-location data centers to CultureIQ's AWS Cloud Services. Made necessary programming changes to support cloud infrastructure, directed infrastructure build, and orchestrated customer data migrations to accommodate each customer's organizational assessment schedules.

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  Self-employed

  • Greater Chicago Area

  • Independent Contractor - Application Development

    • Jun 2017 - May 2018
    • Greater Chicago Area

    Code and manage a Leadership Assessment platform for Paul Dyer and Associates; a company providing executive development and coaching services. Full stack web development in C# and SQL database hosted in Azure. Key features include:Customer new hire candidate registration and progress tracking,Hosts Knowledge tests and Needs and Motivation inventory supporting multiple form versions, time limits, and competency measurements.Expert system reports creating a narrative feedback based on candidate's normative scores across multiple dimensions. Merges assessor's interview comments, graphs with competency scores, and descriptive feedback into manager and HR reports. 360-degree leadership assessment providing managers with feedback on five leadership factors from their direct reports, peers, and supervisor.

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  CEB is now Gartner

  • United States
  • IT Services and IT Consulting
  • 700 & Above Employee

  • IT Customer Response Director

    • 2015 - 2017

    Lead a global application support team of 11 employees focused on supporting over 400 clients using a suite of 12 workforce analytics and talent assessment applications. Directed the technical support task fulfillment, resource assignments, and problem resolutions strategies. Lead a team of 8 IT professionals enhancing SaaS products and support tools using an agile development process. Ensured product quality, security, and scalability to support the business requirements and growth strategy. Consulted with business and sales to set sprint development priorities. Translated consultant and business leader needs to the technical requirements and business rules for the development team; particularly in areas of psychometrics, data suppression/privacy, and hierarchy management. Validated technical designs and usability against business objectives. Orchestrated product updates and emergency patches. Provided oversight for the agile development process including sprint planning and estimating, scrum meetings, status reporting, and business review. Assisted in product sales including client presentations, recommending configuration strategies, demos, and security reviews. Applied expert knowledge of Organizational Psychology and application design to guide consultants and clients in the most appropriate solutions to reach business objectives. Often referred to by sales as our “secret weapon” for my ability to explain how the application and analytics are designed to address the real business challenges clients face.

  • Senior Director, Client Services & Operations

    • 2012 - 2015

    Responsible for the integration of Valtera and CEB technical operations following CEB’s acquisition of Valtera. Integrated Valtera data management practices, security, and infrastructure into the CEB organization. Directed the migration of 15 web applications and 10 TB of storage to new data centers on time with zero reported defects and outages. Merged the Client Services technical support teams across the Rochester New York, London, and Chicago offices. Defined data access permissions, remote access needs, desktop configurations, and data backup and retention requirements. Joined the product enhancement team responsible for merging best-of-breed capabilities of CEB and Valtera survey applications. Provided expertise in report design, analytics, and the varied client work flows. Orchestrated the IT support processes and client transitions to the launch of the new enterprise survey application.

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  Valtera (formerly PRA)

  • Greater Chicago Area

  • Vice President of Technology and Managing Principal

    • 1999 - 2012
    • Greater Chicago Area

    Responsible for developing new software and steering the technical vision for Valtera. Directed the software development cycle including gathering client and business requirements, prioritizing development efforts, overseeing application architecture and ensuring product quality. Provided technical assistance and direction for fulfilling complex client projects. Responsible for application availability, capacity, and client satisfaction. Directed security and data privacy requirements, infrastructure expansion and support, system monitoring, and help desk activities.Responsible for the development of:- Web based leadership effectiveness assessment center.- Structured interview builder driven by interactive job analysis questionnaire.- On-line survey ordering, processing, and reporting site for national restaurant chain.- Real-time and batch report builder for PDF, Excel, and editable PowerPoint decks in over 20 languages. - Applicant testing and reporting application integrated with applicant tracking systems. - Comprehensive 360 feedback system for development and performance based assessments.- Self-service employee survey authoring and reporting web application.

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  Personnel Research Associates (PRA)

  • Greater Chicago Area

  • Account Associate

    • 1994 - 1999
    • Greater Chicago Area

    Managed large-scale domestic and global employee opinion and multi-rater feedback survey projects that included both paper and IVR data collection systems in multiple languages. Managed multiple accounts for Fortune 500 clients. Oversaw all phases of project execution including planning, data processing, quality control, survey development and administration, and report generation and distribution.

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  Manteq International

  • Midland Michigan

  • Consultant

    • 1990 - 1994
    • Midland Michigan

    Provided analytic support for Industrial Organizational Psychologists at Dow Chemical Company training department.