Experience

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  AIA Digital+

  • Malaysia

  • Voice Manager

    • Jul 2022 - Present
    • Malaysia

    Architect Design and PoC testing on MS Team Direct route , ASC Recording , SBC Gateways and Cisco UC and Avaya UC.

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  Mesiniaga Berhad

  • Malaysia

  • Senior Voice Engineer

    • Nov 2020 - Jul 2022
    • Malaysia

    Project Design Solution and Deployment on Webex UC Calling, Webex meeting, CUCM, CUC,UCCX,CUBE,IMP,Webex Team for TNB infrastructure.

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  Standard Chartered Bank

  • bukit jalil

  • Assistance Vice President -RTC Global services

    • Apr 2014 - Jan 2020
    • bukit jalil

    Provide implementation and testing support for technologies and products including, but not limited to CUCM 10.5,CUC 10.5, UCCX 10.5 .Verint Voice Recording,Avaya Cm 6.3,MG450,AES 6.3 in the voice network environment.Certify new products, solutions, software, hardware, patches etc.Evaluate vendor products, conduct proof of concepts and build proto-types.Testing of Enhanced Services network elements and associated client products and applications.Participate in new architecture, and/or technical solution development, engineering and deployment of complex projects and issues.Assess, test and approve solution, 3rd party or customer’s internally developed products.Implement products, features, applications and services in pre-production and production networks.Create various documentation deliverables including design documents (HLD, LLD), test plans, network architecture diagrams , Engineering document etc.Completed 30 over Telephony Migration projects from South Africa, Taiwan, Hong Kong,India,Malaysia,Ghana, Mauritius,Brunei,Dubai and Pakistan.

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  AT&T

  • Cyberjaya

  • Technical Project Lead

    • Jan 2012 - Mar 2014
    • Cyberjaya

    Company Name : Techsap Outsource for AT&T to support Shell LCM Project • Takes responsibility for the definition, documentation and execution of one or more small-scale projects, actively participating in all phases of the project. Identifies, assesses and manages risks to the success of the project.• Liaison with the Design Engineer (DE) assigned to the project to establish the exact technical nature of the project.• Arrange Equipment Order List along with the Design Engineer• Complete the Project Control Workbook under PM direction (or stand alone if no PM). The PCW must contain all mandatory reporting items.• Manages all technical interfaces within the agreed stage gate model and acts as a technical consultant to all parties. This includes the customer upon request of the Project Manager• Produce Project Deliverables Document to specify the methods and technical aspects of the project including how it will be delivered. • Raise PDD Quality Assurance requests• Raise Commit to Deploy to obtain agreement of the proposed solution from support organisations. • Raise Agree to Operate when the project is complete and handover to support is completed• Cooperate on the Project Control Plan • Coordinates and oversees technical activities with Vendors, Customer, onsite support, other bundle supplier, Telco providers, etc• Executes technical changes related to the assigned project• Organize change dependencies (e.g. cabling, rack space, site access)• Raise required change control records• Develop change implementation material (Task Implementation documents)• Schedule onsite engineering (NCR)• Coordinates change execution with central Change implementation team and onsite resources.• Cisco IPT, Cisco VOIP gateway, AVPN/MPLS WAN, LAN, Security, Metro E,MPLS actively participating in all phases of the project. -Completed 13 project small & large scale project for WAN,LAN,Wireless,Cisco VOIP,Checkpoint firewall.

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  Geotronics Outsource for Baker Hughes (Oil & Gas Company)

  • Network Engineer

    • Aug 2009 - Dec 2011

    •Support and maintain daily network activities, health check, capacity & utilization, in Enterprise Network Operations for Baker Hughes Network Infra.• Expertise in Cisco Unified Communications Manager(CUCM), Call Manager Express (CME), Cisco Unity, Cisco Unity Connection, Cisco Unity Express (CUE), voice gateways (MGCP,SIP,H323), and voice applications.knowledge of Unified Cisco Contact Center (UCC) Technologies like and CTI applications.• Provisioned, tested and troubleshot SIP, MGCP, H.248, H.323, QOS, RTP, and T1/E1• Provide Break fix solution in Voice over IP Solution for Baker for each with distinct requirements including but not limited to Cisco Communications Manager centralized cluster.• Solved/Engineered call routing, number translation, pickup groups, Hunt pilot and call handler/Cisco Unity –Auto Attendent, Call Distribution,deploy Transcoder to resolve Codec mismatch issues, translation pattern issue, meet me, upgrade Cisco IP Phone IOS• Extension mobility,Attendant console and Call Manager for solution VG224& ATA as per customer requirement.• Implement/Break fix New site/exciting client to setup Ipsec tunnel and migrate to different Country and Configuration on different Eigrp AS.• Implement/Break fix New site/exciting client Wireless WDS clients ,Lan Controller.• Change Internet route path to specefic Route,Changes on Aymentic/Symentic route• Coordination with Vendor for PABX to Cisco call manager Migrations.

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  XCELLINK SDN.BHD Outsource for Hewlett-Packard Malaysia Sdn.Bhd

  • DamanSara

  • Technical support Engineer

    • Aug 2007 - Aug 2009
    • DamanSara

    • Monitoring and maintaining Global network Infra for Agilent,Avago,GM.• Lead 6 member per shift and work as part of a team to reoslve deep and broad technical issues• Complying with SLA standards by observing the Incident Management life cycle processes.• Troubleshooting and Resolving errors on HP Procurve switch (4000M /8000M / 2424M). And Cisco Catalyst switches 6509 /6506 /3548• Dispatching hands and eyes to replace hardware and/or gather additional data • Opening a support case with HPCS/Cicso TAC or any other switch vendor to isolate problems.• Either within the vendor itself and/or with assistance from carrier (Sprint, KDDI, Orange Business Services (OBS), Sing Tel, Telekom Malaysia etc) diagnoses and repair any and all transmission issues no matter the technology involved, including but not limited to ATM, Frame relay,MPLS and leased lines.• Utilize any and all tools to diagnose and repair any and all network issues related to performance and traffic.• A. Inmoon Server’s , HP Open view ITO,HP Open view NNM,MRTG, RAT Service Desk, RAW Service DeskNetworking Technologies Skills• IP addressing, Sub netting, VLSM, CIDR, route summarization. • Access Control List and Prefix list.• Route redistribution. • Remote access technologies like asynchronous communication (dialup), ISDN BRI, dial on demand routing (DDR), dialer profiles, ISDN PRI and Channelised E1. • Packet Switching with Frame-Relay, Circuit Switching with ISDN.• Network Address Translation using static, dynamic and PAT. • Switching: VLANS, VTP, STP, Inter VLAN Routing and Multilayer Switching, • Router redundancy protocol: HSRP.• Security PIX• CSS Load balancer• ACS/Radius server• Knowledge over VOIP and configuration of VOIP Equipments • Worked on Cisco VPN- Concentrators 3000S

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  DATABRIDGE COMMUNICATION (M) SDN.BHD

  • Kelana Jaya

  • Network/System/Project Engineer

    • Dec 2003 - Feb 2007
    • Kelana Jaya

    Project experience:1. NAVY LAN&WAN Network project Phase 1& Phase 2B2. Smart school Cyberjaya LAN&WAN Network project3. Installation Switch&router and cabling for KLCC TYCO project.4. Mecom and Medam LAN /WAN Network project5. LAN&WAN and cabling for Police reporting system Phase 1, 2 and 3 Network project. (PDRM)6. ISDN and leased line installation in Medam and Mecom (National & Panasonic Company)7. Installation of upgrading Cisco core switch to Huawei core Switch.- routing (Matsushita compressor Malaysia).8. Wireless project.(IPD Sepang –(Bridge wireless))9. MEASAT and ASTRO 1 GB Network project-(multicast,eigrp,bgp) (Convert configuration from Cisco 3550 switch to Huawei Switch) 10. Firewall SecPath Huawai. -NAT , PAT, ACCESS LIST and SNMP for implementation for DBC17. Migration from window 2000 to Window 2003 server(DBC)-Print server for DBC18. Migration from window 2000 to Window 2003 server (DBC)-create Domain, DNS and Active Directory, DHCP server, IIS and Group policy management for DBC