Experience

• 

  Thor International LTD

  • Lusaka Province, Zambia

  • Executive Director

    • Apr 2024 - Present
    • Lusaka Province, Zambia

• 

  Pegasus Technology Consulting LTD

  • Lusaka Zambia

  • Managing Director

    • Apr 2017 - Apr 2024
    • Lusaka Zambia

• 

  STERIS Corporation

  • United States
  • Medical Equipment Manufacturing
  • 700 & Above Employee

  • Software Implementation Specialist

    • Dec 2014 - Apr 2017

  • Client Technologies Analyst

    • Oct 2012 - Dec 2014

    - Configures, installs, monitors, and supports multiple customer facilities, who are using STERIS information management products – RealView, CS-iQ, SAFE, etc. - Provides consultation to Customer IT users for all aspects of STERIS software products.- Provides technical Helpdesk support and guidance through Tier 2 Helpdesk support and works with vendors and systems engineers to resolve Tier 3 issues. - Provides Tier 1 phone support as needed.- Responsible for documenting solutions to problems and developing end-user guidelines. - May provide on-site training to users.- Evaluates, maintains, modifies and documents STERIS software products, participates in the testing and evaluation of new features, and implements prototypes.- Consults with and makes recommendations to customers on selection of hardware and software products to address their requirements.

  • Wireless Telecommunications

    • Oct 2011 - Oct 2012

  • Service Desk Specialist

    • Jun 2010 - Oct 2011

  • Service Desk Coordinator

    • Aug 2008 - Jun 2010