Experience

• 

  Zoona

  • Zambia
  • Financial Services
  • 100 - 200 Employee

  • Regional Coordinator

    • Apr 2018 - Present

  • Field Coordinator

    • Jul 2017 - Present

• 

  MTN Zambia

  • Lusaka Zambia

  • Data Consultant -Marketing Call centre

    • Jan 2013 - Present
    • Lusaka Zambia

    -Provide timely and accurate resolution on queries to customers. -Sale of all data products and services to customers at point of resolution -Manage Data related platforms or products within the Call Centre -Work with key sector departments to deliver effective Data service to customers -Carry out research on products or services whenever called upon -Conduct data training to Call centre agents whenever called upon -Advise clients on data plans and device after care.

• 

  Connect [Blackberry Zambia]

  • Lusaka

  • Marketer/Store Manager

    • Nov 2011 - Dec 2012
    • Lusaka

    -Development and execution of overall sales strategies -Sales management for payments reconciliation and reporting - Inventory management of the store -Deal with all escalated customer issues -Support store staff in ensuring delivery of a first class customer service experience in line with blackberry [RIM] franchise standards.-Device care, service and education.

• 

  SP Elearning

  • Borehamwood, United Kingdom

  • Marketing Assistant

    • Mar 2007 - Sep 2010
    • Borehamwood, United Kingdom

    -Developing and Marketing ICT related language software for children -Creating and Implementing Marketing strategies for new markets -Liaising with partner companies on inventory management and distribution -Review and drafting of contracts on behalf of SPelearning -Creating and sending E-bulletins to customers and potential customers