Experience

• 

  Avitabile Fine Jewelers

  • Hanover, MA

  • Assistant Store Manager

    • Feb 2017 - May 2019
    • Hanover, MA

    Worked directly with owner of luxury fine jewelry store to grow market share, increase sales, and improve profitability. Delivered "white glove" customer service experience. Increased new customer acquisitions and average sales transaction.

• 

  Gemvara

  • United States
  • Retail Luxury Goods and Jewelry
  • 1 - 100 Employee

  • Manager of Customer Care

    • May 2015 - May 2016

    Gemvara is an online fine jeweler that offers a virtually unlimited selection of designs through its unique made-to-order technology platform- Responsible for hiring, training, coaching, and managing a team of 1-15 service consultants.- Liaise cross functionally with marketing, engineering , manufacturing, and finance teams to insure the best possible customer experience is integrated into all initiatives.- Responsible for operations including telephone services, customer relationship management tools, live chat software management, peak business time planning-Analyze monthly and annual budgets to align with margin contribution goals, modifying where necessary.- Responsible for proactive service programs in profitable and scalable ways resulting in NPS > 75%-Coordinated and executed semiannual sales meetings for consultants bringing all stakeholders of the company together for strategy and training sessions.

  • Team Lead

    • Aug 2011 - May 2015

    -Developed and implemented customer service metrics around quality and productivity ensuring that service is consistent and timely across all channels of communication. - Resolved escalated customer service experiences directly improving brand loyalty- Created and executed onboarding and training plan for sales consultants -Held weekly one -on -one meeting’s with sales consultants to provide honest actionable feedback on service and procedural knowledge. -Developed individual coaching plans for at risk sales consultants .

• 

  CORSE Foundation (Community of Resources for Special Education)

  • Scituate , MA

  • Co-Founder /Co -President

    • Feb 2006 - Dec 2012
    • Scituate , MA

    Co-Founded the Scituate CORSE Foundation ( Community of Resources for Special Education) a 501(c)(3) non-profit organization, raises funds to provide the highest quality educational, social and recreational community experiences so children with special needs can reach their full potential. Through fundraising activities, the Foundation is able to allocate funds for a wide range of supplemental resources that will benefit children, parents and educators within our community.Fundraising, grant acquisition, and management of foundation have resulted in excess of $775, 000 towards 350 programs servicing almost 4300 registrants

• 

  Talbots

  • Hingham , MA

  • Buyer

    • Sep 1994 - Mar 1998
    • Hingham , MA

    Responsible for developing and executing the overall merchandising strategies for Children's Wear. Developed business strategy's including pricing and promotion that support sales and profit objectives. Coordinate the assortment process from concept to assortment planning and delivery in stores on a timely basis.

• 

  Filene's

  • Buyer

    • Jan 1991 - Aug 1994

• 

  Jordan Marsh

  • Buyer / Manager

    • Aug 1983 - Jul 1991