Experience

• 

  Atlas Van Lines (Canada) Ltd.

  • Oakville, Ontario, Canada

  • Accounting Specialist

    • Feb 2021 - Present
    • Oakville, Ontario, Canada

    Responsible for conducting bank reconciliations, processing payments and analyzing accounts.

• 

  Puerto Rico Supplies Co., Inc.

  • Puerto Rico

  • Credit and Collection Specialist

    • May 2019 - Aug 2020
    • Puerto Rico

    • Perform day to day financial transactions, including posting and applying incoming payments, as well as applying credit memos to ensure timely debt payments.• Ensure that all the credit granted is recovered within the terms established by the company, maintaining the collection portfolio within the agreed performance indicators.• Reconcile accounts by identifying discrepancies and resolve client's billing issues.• Analyze and monitor accounts due debts to help improve accounts revenue cycle and identify opportunities to improve.• Reviewing, preparing and analyzing A/R aging reports.• Facilitate payment of invoices due by sending bill reminders and contacting customers directly.• Establishes and maintains effective and cooperative working relationships with customers and sales team.• Develop and maintain strong relationships with Sales Departments to assist in collecting from customers directly.• Maintain interdepartmental communication to resolve any situation that arises from: billing, customer service, receipt of merchandise, accounting, sales, etc.

• 

  4finance

  • Oakville, ON

  • Universal - Customer Service/Sales/Collection

    • Jun 2016 - Aug 2018
    • Oakville, ON

    • Handled inbound and outbound calls, responsible for selling, providing customer service and collection support.• Updated the customer information during and after every call.• Responds to telephone inquiries and complaints using standard scripts and procedures• Communicates appropriate options for resolution in a timely manner• Provided excellent service and ensure exceptional execution results in Sales, Customer service and collections.• Negotiated settlements and payment arrangements to maximize collection results.• Investigated and resolved pricing issues and billing concerns.• Prepared quotations based on customer requirements and followed internal and external regulations.• Quality monthly performance review is always greater than 90%• Consistently ranked among top 3 specialists.

• 

  IBM

  • Billing Coordinator

    • Mar 1998 - Jan 2004

    Billing Coordinator• Responsible for the billing department at country level.• Supervised data entry, printing and distribution of invoices• Managed a group of 8 people• Dealt directly with 160 customers and managed complaints and special requirements• Maintained and built internal and external client relationships by providing exceptional client service• Documented change, processes and procedures

  • Accounts Receivable Analyst

    • Feb 2001 - Jan 2002

    • Responsible for Accounts Receivable and Portfolio Management of more than 120 clients.• Provided in-depth analysis related to collections and portfolio management.• Developed, maintained and ran insightful collections reports.• Worked with internal reps to solve payment issues• Handled inquiries from customers on payment issues and outstanding balances.

  • Billing Analyst

    • Mar 1998 - Feb 2001

    • Validated, approved and reviewed all billing applications for services, hardware, software licensing and lease agreements• Updated and maintained billing schedules• Validated and approved credit notes analysis• Assisted the Billing Coordinator with any other tasks relating to billing.