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Maryam Ali is a seasoned customer service professional with 10+ years of experience in leadership, team management, and account management. She has a strong background in customer relations, complaint management, and team building. Maryam has worked in various roles, including Customer Relations Officer, Team Leader, and Correspondence and Compliance Manager.

Experience

  • Wavecrest
    • Nelson, Lancashire
    • Customer Relations Officer
      • Sep 2017 - Present
      • Nelson, Lancashire

      Working as a Customer Service advisor assisting customers having difficulty using the services offered which include Calling Cards, Applications for smartphones and instant services used from home phone lines and mobile phones.

  • New Call Telecom Ltd
    • Nelson, Lancashire
    • Correspondence and Compliance Manager
      • Aug 2011 - Aug 2017
      • Nelson, Lancashire

      I worked at NewCall Telecom for 6 years. I started as a Part-Time Customer Services agent which included answering calls and responding to general emails. In February 2014, I became a Full-Time employer and was promoted to the Team Leader for the Correspondence and Compliance Department. I manage...

Education

  • 2011 - 2013
    University of Central Lancashire

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