Experience

• 

  Eye Associates Northwest, PC

  • Seattle, Washington, United States

  • Office Manager

    • Dec 2003 - Present
    • Seattle, Washington, United States

    Manage an office of three while supporting the work of an oculoplastic surgeon for an ophthalmology group. Triage patient calls, address oculoplastic and general inquiries, schedule surgical appointments at multiple clinics and explain surgical procedures and benefits. Obtain authorizations and book tests, including CAT scans and MRIs. Coordinate with surgical centers to secure surgery rooms. Coordinate consultations and surgeries in Walla Walla and book travel and lodging. Obtain health histories.Verify insurance and obtain pre-authorizations. Direct billing processes and research disputed charges. Maintain patient records and billing via NextGen EHR. Serve as the Safety Committee lead. Recruit, train and schedule employees. Coordinate physician credentialing and malpractice insurance. Address medical records requests. Organize lab specimens for analysis. Manage supply inventory. Supervise social media marketing.▪ Selected as Employee of the Month in recognition of outstanding patient service and strong customer satisfaction ratings▪ Prepared and delivered staff training presentations on topics including effective ways to interact with patients and blepharoplasty surgery▪ Appreciated frequently by patients for kindness, seamless coordination of care, thorough responses to inquiries and polite, friendly demeanor