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Mary Mckercher, seasoned technical project manager, brings expertise in administrative coordination, customer satisfaction, and budget management to drive project success. With 5+ years of experience at CenturyLink, she has honed skills in Microsoft Office, Excel, and project planning. Her background in administrative assistance and customer service has equipped her with the ability to effectively coordinate with teams and vendors. Mary holds a BA in Communications from Regis University, demonstrating her proficiency in written and verbal communication.

Experience

  • CenturyLink
    • Broomfield CO
    • Technical Project Manager I
      • Sep 2018 - Present
      • Broomfield CO

      ● Provide administrative/project coordination services to include the following:● Identification of items to be included in the project sets; based on provided parametersInterface with Engineers and/or ASR writers to ensure timely project processing and error mitigation/ Removed circuits flagged for disconnection/ Research error listing and obtain critical information to correct and continue with order processing / Internal coordination with CRM & Planning teams to ensure no duplicate activity / Initiation of project with the vendor & maintain engagement through the life of the project / Update & maintain project tracking spreadsheets, One Note project updates & WIP (Work in Progress Report) / Data gathering from systems & re-entry into tracking mechanisms / Interface with vendors to create new projects and resolve issues with ongoing ones.

  • Interior Specialists, Inc.
    • Greater Denver Area
    • Proposal Coordinator
      • Sep 2016 - Sep 2018
      • Greater Denver Area

      Provide primary support to the sales team based on specific geography and/or builder accounts. Maintain a high level of customer service and ensures timely responses to issues. Monitor and review customer order activity and makes adjustments to processes and strategies. Provide high level administrative and technical support by assisting the sales account executives. Prepare reports, compile statistics and other data using spreadsheets and tables, and other general clerical responsibilities.

    • Project Coordinator
      • May 2016 - Sep 2016
      • Erie, Co

      Responsible for standard office procedures / Respond to customer/vendor inquires both via email and telephone / Project Planning (Using MS Project) / Issued Sub-Contracts and Vendor Purchase Order Agreements / Support to Project Managers and Field Crews / Project set up / Ordering using credit cards and purchase orders / Sourced lowest price for products / Issued and Processed Change Orders / Tracked and updated shipments in accordance with the BOM / Attended meetings and compiled and distributed meeting minutes / Maintained and updated project filing system / Submitted and tracked project specific security clearances / Compiled and submitted Operations and Maintenance manuals / Document reproduction and electronic filing / Assist engineering with compiling submittals / Project Closeout.

  • Univar
    • Greater Denver Area
    • Executive Assistant/Transportation Coordinator
      • Aug 2014 - May 2016
      • Greater Denver Area

      Responsible for standard office procedures/ Respond to customer inquires both via email and telephone / Gather compile and maintain data, files, record systems / Payroll Adminisrator using SAP / Maintain budget records, prepares check requests and response memos / Receive and place telephone calls, greet callers, prioritize and handle/forward messages / Use UVX system to receive purchase orders and package job orders/ Prepare Orders for billing / Create ReportsShip orders and create Bill of Ladings / Ensure all outbound drivers have all required DOT paperwork / Create Certificates of Analysis and upload them into the EDX system / Properly manage the transportation function through UVX System / Schedule deliveries with Company equipment and set-up contract drivers for loads / Assist where necessary the development of solutions to daily customer service opportunities / Coordinate with a variety of customers, both internal and external / Demonstrate initiative and independent judgement in non-routine matters / Coordinate the complex area of environmental and regulatory compliance / Understand changing priorities of workload and follow up as needed.

  • Michael Henry Construction
    • Greater Denver Area
    • Project Administrator
      • Mar 2014 - Aug 2014
      • Greater Denver Area

      Project Planning/Updating (Using MS Project & I-project) / Arrange Travel and Lodging / Compose Correspondence / Schedule Work with Subcontractors / Purchasing and Order Entry /Managing Spreadsheets / Coordination & tracking of Project tasks with team / Monthly revenue updates to Manager / Deliverables Tracking / Budget creation and maintenance / Project closeout / Schedule Material Deliveries / Attended Meetings, Took Notes and Composed Minutes of Meeting / Process Payments.

  • Syncroness Engineering
    • Greater Denver Area
    • Project Coordinator (Contract Position)
      • Nov 2013 - Mar 2014
      • Greater Denver Area

      Project Planning (Using MS Project)/ Master Project Plans / Support to lower level plans / Coordination & tracking of tasks with team / Engineering Change Order generation, tracking, posting to SharePoint / Major Project Management (PjM) document support and coordination / Project Plan Updates / Risk Assessment / Weekly Status Reports / RPO updates / Project closeout documentation / Monthly revenue updates to Office Manager / Deliverables Tracking / Prepare interim and completion project reports / Interface with Project Manager to provide financial status reports and ensure customer needs are met / Adhere to company Quality System processes/ Track & Maintain Project Dashboards / SharePoint and Tenrox Ownership / Project set up / Budget creation / Project closeout / Assist with Sales Process

    • Engineering Coordinator
      • Aug 2011 - Oct 2013
      • Greater Denver Area

      Developed Formatted & Typed Text for General Correspondence, Forms, Tables & Graphs, Manuals and Other Documents Using Multiple Software Packages / Determined the Appropriate Software to Use to Create Charts, Tables and Presentation Materials / Maintained Software Expertise In Word, Excel, PowerPoint, Publisher, Access and Adobe / Coordinated and Took Responsibility for the Completion of Mass Mailings, Including Sorting Functions and Mathematical Calculations / Checked, Proofed, and Edited Work for Accuracy of Names, Figures, Sentence Structure, Punctuation, and Spelling / Performed “Final Reading” of Large Documents Including Contract Documents, O&M Manuals, and Specifications for Consistency In Terminology and Language / Prompted Staff When Related Documents/Sections From Boilerplate Need to be Used, Included, or Revised For Completion / Followed Established District Document Standards for Preparing All Documents / Followed Procedures to Ensure that Completed Documents are Classified Properly and Saved in the Appropriate Electronic File Repository (EFR) / Attended Diverse Staff Meetings, Took Notes and Composed Minutes of Meetings, as Required / Transcribed Dictation, Including Statistical, Technical, Non-Technical and Scientific Terminology / Assisted the Engineering Quality Control Division Head in Preparing, Checking, Coordinating and Updating Contract Document Standards / Maintained and Revised Engineering Department Information on the District’s Home Page and Intranet / Maintained and Updated the District Departmental Telephone List / Provided Assistance with Special Activities and Projects / Proficient In Using All Office and Document Production Equipment, Including Binding Equipment, Copiers, Postage Machine and Switchboard / Completed Work for Assigned Areas / Provided Assistance and Coverage for Co-workers, as Needed.

    • United States
    • Human Resources Services
    • 700 & Above Employee
    • Construction Project Coordinator
      • Jun 2006 - Jul 2011

      Prepare and Distribute Requests for Qualifications / Prepare and Distribute Architect/Engineer Agreements / Prepare and Distribute Notices of Intent, Construction Contracts and Notices to Proceed / Work with Project Managers, Field Representatives, Architects/Engineers, & Agencies to Set Bid Dates / Prepare and Distribute Advertisements for Bid / Prepare, Process and Distribute Amendments & Change Orders for Assigned Projects / Complete Project Set-Up Sheets and Set-Up Files / Attend and Record Bid Openings / Type and File Correspondence / Process Vendor Payments / Monitor and Adjust Project Budgets, as needed / Determine Appropriate Fund Transfers and Billings to Prepare Project Account Change (PAC) Forms to Fund, Modify Funding Source and/or Close Projects / Close Out Completed DPW Projects / Explain Technical Processing Policies and Procedures, Rules & Regulations to Staff, Outside Agency Personnel, Architects, Engineers, and Other Contractors / Coordinate Project Flow of ALL the Above Duties / Input and Retrieve Information and Correspondence on Word, Excel, Access and the DPW Web Database System / Prepare, Advertise and Distribute RFQs for Regional Architects and Engineers / Update DPW Webpage, as needed / Manage Front Desk Duties when the Receptionist Unavailable / Serve as the Backup Person for Coding the Division Billings, Processing IFAS Payments and Deposits / Develop PowerPoint Presentations / Assist DPW Management Assistant with tracking for DPW’s Annual Strategic Plan Report and Other Administrative Support Functions, as requested.

    • Executive Assistant/Bookkeeper
      • Mar 2003 - Jul 2006

      Maintain Official Records / Meeting Minutes / Schedule and Coordinate Meetings / Develop Agendas / Arrange Travel and Lodging / Compose Correspondence for Exec Dir. / Maintain Calendar of Activities / Schedule Appointments for Exec Dir. / Compose and Edit a Variety of Official Letters, Documents, and Publications / Screen Visitors Both in Person and Over Phone / Answer Inquiries / Develop and Maintain Records Systems / Analyze Data and Produce Reports / Process Payroll / Develop and Revise Financial Statements / Issue Reimbursements and All Payments / Invoicing and Account Receivable / Posting to the General Ledger / Budgeting / Research and Develop Policies / Copying / Input Data into Excel / Purchasing / Maintain Personnel Records.

  • H&R Block
    • Boise, Idaho Area
    • Office Leader (Manager)
      • Nov 2003 - Apr 2009
      • Boise, Idaho Area

      Schedule Staff / Training / Prepare Income Tax Returns / Customer Service / Schedule Clients / Answer Tax Questions / Accept Payments in form of Cash, Credit Card and Checks / End of Day Processing / Daily Deposits / Prepare Daily, Weekly, Monthly and End of Season Reports/ Keep Abreast of Changes to the Tax Code / Advise Clients on Tax and Finance Matters / Responsible for Petty Cash Fund / Under my Management my Outlet Increased Total Business 45% and Overall Customer Satisfaction Increased to 90%! (Making my Store #1 in Satisfaction and New Business in the Entire Region!)

    • Office Manager/Administrative Assistant
      • Jan 1997 - Oct 1999
      • Twin Falls ID

      Answer Multi-Line Phones / Copying / Data Entry / Use Spreadsheets to Create Financial Reports / Ordering / Payroll / Purchasing / Track Shipments / Invoicing / Create and Edit Correspondence & Reports / Screen Visitors Both over the Phone and In Person / Filing / Faxing / Assist the Manager Wherever Needed / Resolve Damage Claims / Maintain Personnel Records / Schedule Work-Orders / Customer Service / Responsible for Petty Cash Fund / Daily Deposits / Bank Reconciliation / Issue Purchase Orders / Complete Accident Reports / Inventory.

    • Closing/Night Manager
      • 1995 - 1997
      • Gooding ID

      Coordinate daily Front of the House , Bar and Back of the House restaurant operations, including prepping product, making food, serving customers, stocking Tavern and completing daily and weekly cleaning duties / Deliver superior service and maximize customer satisfaction / Respond efficiently and accurately to customer complaints / Leading both Front and Back-of- House teams as the sole manager on site / Ensure compliance with sanitation and safety regulations / Create detailed reports on revenues and expenses / Train new and current employees on proper customer service practices / Ensure that the restaurant is adequately staffed to meet guest needs / Controlling day-to-day operations - profit & loss, by following cash control/security procedures, reviewing financial reports, and taking appropriate actions / Complete end of day closing duties, including Bank Deposit, Count Drawers, Finalizing Day, Cash out Credit card tips to servers, Removal of waste products, Securing facility, and other duties as assigned by General Manager.

  • Prudential Financial
    • Greater San Diego Area
    • Insurance Agent
      • 1990 - 1994
      • Greater San Diego Area

      Developed client base by using referrals, occupational, and special-interest groups to prospect/ Approached potential clients by utilizing mailings and phone solicitation; making presentations to groups at company-sponsored gatherings; speaking publicly to community groups on the subject of financial well-being/ Determined clients' particular needs and financial situations by scheduling fact-finding appointments; determining extent of present coverage and investments; ascertaining long-term goals / Developed a coordinated protection plan by calculating and quoting rates for immediate coverage action and long-term strategy implementation / Obtained underwriting approval by completing application for coverage / Completed coverage by delivering policy; planning future follow-up visits and evaluations of needs / Provided continuing service by providing direct deposit forms; processing changes in beneficiary and policy loan applications, as needed / Provided death benefits by delivering policy proceeds; reassessing client needs / Updated job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations / Enhanced reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Education

  • Regis University
    BA, Communications

Suggested Services

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Industry Focus. “Computer and Information Technology”

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