Experience

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  Remedi SeniorCare Pharmacy

  • Baltimore, Maryland Area

  • Director of Operational Improvement

    • Jul 2014 - Present
    • Baltimore, Maryland Area

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  Mission 14

  • Baltimore, Maryland Area

  • Executive Assistant

    • Jan 2014 - Present
    • Baltimore, Maryland Area

    Provide general administrative support for Mission 14 staff, volunteers and Board of Directors. Primary areas of responsibility include organizational management, communication, and administration. ORGANIZATIONAL MANAGEMENT- Support operational objectives by preparing and executing action plans. Monitor plan progress and make adjustments as necessary to ensure successful completion. - Created and maintain a centralized electronic system for organizing and storing critical information. COMMUNICATIONS- Establish sustainable systems for internal communication and information sharing. - Support and assist with the creation and generation of appropriate communications and collateral materials to raise awareness of Mission 14’s commitment to the eradication of human trafficking. ADMINISTRATION- Support human resources and finance functions, including payroll and accounts payable processing. - Track and follow-up on product sales. - Assist with the coordination of all organization meetings, including Board of Directors. Responsible for completion and distribution of all meeting minutes as well as follow-up actions.

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  Grace Fellowship - GraceCity Church

  • Administrator

    • Feb 2013 - Present

    Provide organizational and administrative support for GraceCity Church, its staff and ministry leaders. Primary areas of responsibility include assisting with day-to-day operations, communication and financial management. Serve on the church leadership team and member of the finance committee. DAY-TO-DAY OPERATIONS - Collaborate with church staff and leadership to develop and implement sustainable processes for seamless operations. - Assist with coordination and management of schedule/calendar as well as any logistics associated with GraceCity activities. - Responsible for overall management of teams for Sunday morning services, special church-wide events and office space. - Serve as the campus liaison to staff of Grace Fellowship Church (parent church of GraceCity). Liaison with community partners, including Federal Hill Preparatory School and Baltimore City Board of Real Estate, associated with daily operations. COMMUNICATION- Support the creation and generation of church communications, including systems for on-going and follow-up information to church members. - Assist with management of mailing and electronic database to maintain accurate information on regular and new attendees. FINANCIAL MANAGEMENT- Prepare and provide monthly financial report to church leadership team. - Prepare materials for annual budget process and strategic planning by church and ministry team leaders. - Perform accounts payable functions for church expenses

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  Omnicare

  • Senior Director of Retention

    • Mar 1990 - Jan 2013

    Focused on three primary areas, including Medicare Part D prescription drug benefit for seniors, customer service, and customer retention. Consulted with family members, facility staff, and national account customers. Developed tools to report customer visits, electronically track issues, and identify trends to improve service. MEDICARE PART D: - Provided ongoing communication and information related to Medicare Part D, sending information to impacted customers and Omnicare staff. - Developed Medicare Part D program training and critical customer communication with Web-based materials and accompanying collateral materials to educate and inform customers. - Developed, created, and executed standardized educational materials designed for skilled nursing and assisted-living staff, residents, and family members. - Maintained Part D Intranet Website and online libraries for customers. - Served as corporate representative to Centers for Medicare and Medicaid Services Long Term Care Group, providing input and feedback on Part D issues. CUSTOMER SERVICE - Member of task force which developed and implemented “customers for life” skills-building training program - created program content, served as trainer, and launched Intranet site to further reinforce program. - Coordinated disposition and resolution of customer billing issues elevated to corporate level, creating standardized communications and building processes and tools for improved billing customer service. CUSTOMER RETENTION - Participated in standardization of customer service roles, including job descriptions and metrics, as well as development of account management tools and training materials. - Promotion of technology tools providing financial, operational, and clinical information to customers and physicians. - Increased awareness of customer-facing technology designed for residents and families.