Experience

• 

  MassHousing

  • United States
  • Government Administration
  • 300 - 400 Employee

  • Call Center Quality Assurance Coordinator

    • Dec 2023 - Present

  • Default Management Analyst

    • Mar 2020 - Dec 2023

    Since its inception in 1966, MassHousing has supported affordable home ownership and rental housing opportunities throughout Massachusetts. The Agency has provided more than $22 billion for affordable housing in that time.

• 

  DMB Financial

  • Beverly, MA

  • Program Consultant

    • May 2017 - Mar 2020
    • Beverly, MA

    Conduct thorough/comprehensive financial analysis to enable clients to utilize debt relief program. Use expertise to help clients achieve specific objectives. Interface extensively with clientele to determine financial objectives evaluate options and implement proven strategies to meet those requirements. Follow a personalized approach; understanding of each client's needs and goals. Monitor results and refine strategy as needed; operate with the highest professional standards putting client interests first and in compliance with regulatory standards and requirements

• 

  DexMedia

  • Middleton MA

  • Marketing Consultant

    • Sep 2015 - Dec 2016
    • Middleton MA

    Defined and executed winning business strategies that realized direct sales growth and developed potential clients. Presented/closed various programs calling on small to mid-size businesses and accounts. Expert use of Salesforce.com tools to capitalize on leads and maintain accounts.

• 

  SuperMedia LLC

  • Middleton, MA

  • Regional Sales Trainer

    • Oct 2005 - Sep 2015
    • Middleton, MA

    Explained demonstrated and inspired new media consultants in the classroom on sales call process features and benefits of internet and print product lines and sales support systems. Reinforced the practical application of sales training through field coaching throughout the region.

• 

  Verizon

  • Middleton, MA

  • Telephone Sales Representative

    • May 2004 - Oct 2005
    • Middleton, MA

    Partnered with small to medium size businesses throughout New England in developing print and online media programs that matched their needs and delivered results. Lead the internal team in attracting and sustaining new business.