Experience

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  The MathWorks

  • United States
  • Software Development
  • 700 & Above Employee

  • Education Account Representative

    • Jan 2015 - Present

    Manage 55 Campus Wide License renewals for Northeast territory, totaling over $1mil in revenueManage customer data and relationships in new CRM system – Salesforce.com beginning January 1, 2015 Trainer for new Education Support RepsCall and email existing and new customers to sell product (technical software) or maintenance to update license service, add new products, and provide support Submit and follow up on orders placedComplete Prospecting research to generate new leads and new business for sales territoriesComplete and send out ROI documents for all 55 universities annually while managing relationship and increasing usage on campus to ensure annual renewal

  • Sales Specialist

    • Dec 2007 - Jan 2015

    *Support 3 Sales Representatives with transactions under $2,500.00*Triage incoming leads using Siebel application, Outlook *Call and email prospective leads to sell product (technical software) or maintenance to update license service*Call and email current subscribers to update service, add new products, provide support *Submit and follow up on orders placed*Completed Prospecting research to generate new leads and new business for sales reps territories

• 

  UpToDate, Inc

  • Customer Retention Specialist

    • Jan 2006 - Dec 2007

    *Support 16 Field Sales Representatives with material needs and list matching in Microsoft Access. *Send out marketing materials to field reps as requested. *Created order form for marketing material needs. *Organize and manage marketing material inventory. *Perform subscriber list matches through Microsoft Access. *Assist with convention/event planning. *Book flights and hotel rooms for employees attending conventions. *Put together end of month receipts for credit card bills associated with conventions. *Assist in getting convention materials packaged and shipped out. *Represented UpToDate at 2006 American Society of Hem/Onc, and American College of Ob/Gyn, and Endocrinology Conferences; In UpToDate booth promoted company services, provided demonstrations of how to use service, sold individual subscriptions, and answered questions regarding our service and features. *Reach out to new subscribers via phone, email, fax and letter to assist with subscription. *Process all subscriber returned mail; contact subscribers to obtain current address information to resend subscription materials.*Analyze Non-User subscriber data; report monthly subscriber data analysis reports.

• 

  UpToDate, Inc.

  • Customer Service Representative

    • Apr 2005 - Dec 2005

    Answered subscriber phone calls and emails regarding any subscription questions. Assisted customers with subscriptions: took new and renewal orders; updated address information; explained UpToDate service and features and subscription options. Entered orders for individual subscriptions. Institutional order entry, enter orders for institutional subscriptions. Order Specialist; processed and filtered all problem orders; contacted people who needed to provide more information with order. Resolved problem orders and submitted for processing.

• 

  Target

  • Assistant Store Manager

    • Jul 2004 - Apr 2005

    Managed three store departments; delegated daily/nightly tasks to 21 team members. Managed the organizing and restructuring of aisles in the three departments I was in charge of. Responsible for dealing with unsatisfied customers and diffusing customer problem situations. Responsible for the store and all team members one night per week. Made hourly rounds to ensure all departments were running smoothly; managed team member breaks to ensure proper coverage in store.