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Mary Elkins

Intro Book
Technical support specialist with expertise in computer hardware, software, and network troubleshooting.
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Location
Sausalito, California, United States, US
Skills
  • Comptia A+ Certification
  • Comptia Server+
  • Hdi Support Center Analyst
  • Microsoft Certified Professional
  • Technical Support
  • Show all
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Bio

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Topline AI
Mary Elkins is a seasoned technical support professional with a strong background in computer hardware, software, and network troubleshooting. She has worked in various roles, including Support Technician, Client Service Coordinator, and Technical Support Engineer II, providing expert guidance to clients and resolving complex technical issues. Mary holds multiple certifications, including CompTIA A+, Server+, and HDI Support Center Analyst, and has experience working with various software and hardware systems, including Microsoft Office, Windows XP/7/10, and Google Chrome.

Credentials

  • ASA 106, Advanced Coastal Cruising
    American Sailing Association
    Sep, 2018
    - Jun, 2026
  • ASA 104, Bareboat Cruising
    American Sailing Association
    May, 2018
    - Jun, 2026
  • ASA 103, Basic Coastal Cruising
    American Sailing Association
    Sep, 2017
    - Jun, 2026
  • ASA 101 Basic Keelboat Sailing
    American Sailing Association
  • ASA 105 Coastal Navigation
    American Sailing Association
  • ASA 120 Radar Endorsement
    American Sailing Association
  • CompTIA A+
    CompTIA
  • CompTIA Server+
    CompTIA
  • The Essentials of HR Law
    Fred Pryor/Career Tracks

Experience

  • Jackson Family Wines
    • Santa Rosa, CA
    • Support Technician
      • Mar 2016 - Mar 2017
      • Santa Rosa, CA

      Provided tier one troubleshooting and diagnosis of a wide variety of computer hardware, software, email, printing, telephone, mobile device, and network connectivity incidents via verbal guidance, Bomgar remote control sessions, and command line utilities. Achieved high level of productivity on p...

  • Digicom Healthcare Solutions
    • Santa Rosa, CA
    • Client Service Coordinator
      • Jan 2016 - Mar 2016
      • Santa Rosa, CA

      (Temporary return to previous position. See April 2014 - May 2015.)

  • Mitchler Dental Care
    • Windsor, CA
    • Office Coordinator
      • Aug 2015 - Jan 2016
      • Windsor, CA

      Coordinated all aspects of dental office daily workflow and patient care: scheduling appointments, chart prep, new patient intake, check-in/check-out, collecting payment, referrals, preparing insurance estimates, entering treatment plans, patient and insurance billing, collections, purchasing off...

  • Digicom Healthcare Solutions
    • Santa Rosa, CA
    • Client Service Coordinator / Support Technician
      • Apr 2014 - May 2015
      • Santa Rosa, CA

      Triage incoming ConnectWise service tickets and LabTech alerts within 30 seconds of receipt. Determine ticket priority, resolve if possible, or dispatch/schedule tickets to tier 2 support engineers. Coordinate extensive and complex “New Client Onboarding” projects.Install internal PC components ...

  • Colorado Springs Utilities
    • Colorado Springs, Colorado Area
    • Support Center II (Utilities Resource Center)
      • Aug 2003 - May 2013
      • Colorado Springs, Colorado Area

      Troubleshot / diagnosed a broad variety of computer hardware, software, telephone, and network connectivity incidents involving over 900 applications, databases, and systems via verbal guidance, remote control sessions, and command line utilities. Documented, resolved, or escalated 30 - 40 incide...

  • Hewlett-Packard
    • Colorado Springs, Colorado Area
    • Technical Support Engineer II (Multivendor Desktop Support Team)
      • Aug 1999 - Apr 2003
      • Colorado Springs, Colorado Area

      Delivered solutions to external multivendor desktop hardware technical support customers via incoming telephone calls. Performed verbally-guided troubleshooting of multivendor desktop and printer incidents with end users and field engineers. Documented case history and resolutions in case managem...

  • West End Public Schools District RE-2
    • Naturita and Nucla, CO
    • Computer Aide
      • Aug 1997 - Jun 1999
      • Naturita and Nucla, CO

      Developed and delivered Elementary Computer Skills, Office Applications, and Computer Journalism curriculum for first through eighth grade students.Supervised student publication of monthly middle school newsletter.Instructed 4th graders to hand-code basic HTML web pages.Collaborated with element...

Education

  • 2014 - 2015
    Santa Rosa Junior College
  • 1992 - 1994
    San Joaquin Delta College

Suggested Services

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Industry Focus. “Computer Hardware”

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