Okay, let’s tackle this. So Mary Elizabeth Kilber has 42 years of experience in customer service and training. This is a very long tenure, typically seen in government or non-profit sectors. Her role as a Customer Service Training/Procedure Writer at SRP suggests a high level of responsibility. Location is Mesa, Arizona, which is a mid-sized city. Industry demand for customer service professionals is generally steady, but rates can vary. For someone with her experience, I would estimate around $45 per hour, which is on the lower end of the spectrum for experienced professionals in this field.