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MJ

Mary E. James

Sr. Technical Writer at Sysnet Global Technologies Pvt Ltd
Intro Book
Technical writer with expertise in user documentation and software guides.
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Location
West Tuckerton, New Jersey, United States, US
Skills
  • Framemaker
  • Xmetal
  • Software Documentation
  • Robohelp
  • Agile Methodologies
  • Show all
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Bio

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Mary E. James is a seasoned technical writer with extensive experience in creating user documentation, software guides, and online help content. She holds a Bachelor's degree in Management Information Systems and an Associate of Science in Computer Science. Mary has worked with various companies, including Sysnet Global Technologies Pvt Ltd, HighPoint, and Amdocs, Inc., utilizing her skills in Agile Methodologies, Content Management, and Technical Communication.

Credentials

  • Business Analysis
    Penn State University

Experience

  • Sysnet Global Technologies Pvt Ltd
    • Sr. Technical Writer
      • Sep 2021 - Present

  • HighPoint
    • Remotely
    • Sr. Technical Writer
      • Mar 2021 - Sep 2021
      • Remotely

  • William J Hughes Technical Center
    • Principal Technical Writer
      • Jun 2019 - Aug 2020

  • Insight Global
    • Worked Remotely
    • Sr. Technical Writer
      • Oct 2018 - Nov 2018
      • Worked Remotely

      The client was NASCO, Atlanta, GA. I worked 100% remote from my home. - Update user documentation for Blue Cross and Blue Shield benefit services- Use NASCO Processing System application to develop user and manager guides and test functionality- Collaborate with business analysts and data modelers for information relating to program upgrades and enhancements

  • Mondo
    • US
    • Technical Writer
      • Jan 2018 - Sep 2018
      • US

  • TEKsystems (Cobham Electronic Systems, Inc.)
    • Lansdale, PA
    • Sr. Technical Writer
      • Apr 2017 - Aug 2017
      • Lansdale, PA

      Work in the IT Infrastructure group detailing System Security Plans, Software Operating Procedures and User Guides that impart information on new programs. Write infrastructure documentation pertaining to cybersecurity safeguards on controlled unclassified information

  • GSTi
    • Philadelphia, PA
    • Sr. Technical Writer
      • Sep 2016 - Mar 2017
      • Philadelphia, PA

      Create various types of documentation for the Information Technology Division, including guides for the Help Desk Department, new HPP programs, such as Bring Your Own Device (BYOD), and Skype for Business

  • Reno Sub-Systems, Inc.
    • Mt. Laurel, NJ
    • Sr. Technical Writer
      • Jun 2016 - Jul 2016
      • Mt. Laurel, NJ

  • Amdocs, Inc.
    • Mt. Laurel, NJ
    • Sr. Technical Writer
      • Mar 2015 - Apr 2016
      • Mt. Laurel, NJ

  • eBay Enterprises
    • Sr. Technical Writer
      • Aug 2014 - Mar 2015

  • Independence Blue Cross (IBX)
    • Philadelphia, PA
    • Technical Writer/Content Editor
      • Jul 2012 - Jun 2013
      • Philadelphia, PA

  • Philadelphia Gas Works
    • Greater Philadelphia Area
    • Technical Writer
      • Dec 2011 - Jul 2012
      • Greater Philadelphia Area

  • Defense Logistics Agency
    • Sr.Technical Writer
      • Dec 2010 - Jun 2011

      Working as an on-site contractor to Dept of Defense, Defense Logistics Agency Troop Support. Contract ended June 30, 2011. Currently in the market for a new position.

  • MCA Solutions, Inc.
    • Sr. Technical Writer
      • 2008 - Oct 2010

  • TruePosition, Inc.
    • Sr. Technical Writer
      • Jan 2008 - Dec 2008

      Contract ended.

  • IPC Command Systems, Inc.
    • Sr. Technical Writer
      • May 2005 - Nov 2007

  • Checkpoint Systems, Inc.
    • Sr. Technical Writer
      • Mar 2004 - May 2005

  • Computer Aid, Inc.
    • Sr. Technical Writer
      • Nov 2002 - May 2004

  • Hewlett Packard, Inc.
    • Sr. Technical Writer
      • Jan 2000 - Nov 2001

  • Bluestone Software, Inc.
    • Technical Writer
      • Aug 1997 - Jan 2000

  • Orbacom
    • Technical Writer
      • 1992 - 1995

Education

  • 2000 - 2003
    Warren National University
    Bachelor's degree, BS Management Information Systems
  • 1995 - 1997
    New Jersey Institute of Technology
    Associate of Science (A.S.), Computer Science

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Industry Focus. “Computer Software”

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