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Mary Boone

Retention Specialist at Vintage Security
Intro Book
Operations expert with 20+ years of experience in customer service, team building, and account management.
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Location
Baltimore, Maryland, United States, US
Skills
  • Customer Service
  • Team Building
  • Account Management
  • Contract Negotiation
  • Customer Retention
  • Show all
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Bio

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Mary Boone is a seasoned customer service and operations professional with 20+ years of experience in managing accounts, teams, and contract negotiations. She has expertise in customer retention, accounts receivable, and billing processes. Mary has worked in various industries, including automotive and security, and holds a certification as an Alarm.com Certified Technician.

Credentials

  • Alarm.com Certified Technician
    Alarm.com
    Aug, 2022
    - May, 2026

Experience

  • Vintage Security
    • Retention Specialist

  • Vintage Security
    • Retention Specialist
      • Apr 2022 - Present

    • Collections Specialist
      • Nov 2003 - Aug 2022

  • O.C. Welch Ford
    • Beaufort, South Carolina
    • Service Coordinator
      • May 1993 - Jul 1994
      • Beaufort, South Carolina

      Customer service for service department. Processed completed service tickets, contacted customers to make sure they were satisfied with the work completed. Ran the rental car program. Helped with scheduling of service appointments.

  • Windward Nissan
    • Kaneohe, Hawaii
    • Customer Service Representative
      • Sep 1989 - Oct 1991
      • Kaneohe, Hawaii

      customer service for the service department. scheduled jobs, submitted warranty work to corporate office for payment. Processed technician time sheets for administrative office.

Suggested Services

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Industry Focus. “Automotive Services”

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