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Mary Anne Buenaluz profile image

Mary Anne Buenaluz

Service Desk Engineer at HedgeServ
Intro Book
Mary Anne Buenaluz is a seasoned professional with extensive experience in quality assurance, customer service, and technical support, holding various roles in top companies, with a strong educational background in Political Science and Government from the University of the Philippines.
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Location
Metro Manila, National Capital Region, Philippines, PH
Languages
  • Filipino Native or bilingual proficiency
  • Ilocano Native or bilingual proficiency
  • English Full professional proficiency
Skills
  • Quality Assurance
  • Customer Service
  • Customer Satisfaction
  • Research
  • Administration
  • Show all
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Bio

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Mary Anne Buenaluz is a seasoned professional with a strong background in quality assurance, customer service, and technical support. Holding a Bachelor of Arts degree in Political Science and Government from the University of the Philippines, she has honed her skills in administration, research, and proposal writing. Proficient in multiple languages, including Filipino, Ilocano, and English, she has successfully navigated diverse technical environments, from service desk engineering to event planning. With over 15 years of experience in various industries, Mary Anne brings a unique blend of technical expertise and interpersonal skills to her roles.

Experience

  • HedgeServ
    • Manila, National Capital Region, Philippines
    • Service Desk Engineer
      • Nov 2022 - Present
      • Manila, National Capital Region, Philippines

  • Yempo - Your Employees Offshore
    • Metro Manila
    • Global Applications Engineer
      • Apr 2022 - Nov 2022
      • Metro Manila

  • Wipro
    • Metro Manila
    • Service Desk Analyst
      • Oct 2021 - Apr 2022
      • Metro Manila

  • PeoplePlusTech Inc.
    • Metro Manila
    • Service Desk Analyst
      • May 2021 - Sep 2021
      • Metro Manila

  • Continuum Global Solutions
    • National Capital Region, Philippines
    • Technical Help Desk III
      • Sep 2020 - May 2021
      • National Capital Region, Philippines

  • Unisys
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Quality Coach
      • Apr 2018 - Feb 2020

    • Service Desk Analyst
      • Aug 2017 - Apr 2018

      Help Client on their Active Directory, PC and software related issues.

  • Wipro BPS
    • NCR - National Capital Region, Philippines
    • Technical Support Associate
      • Apr 2016 - Aug 2017
      • NCR - National Capital Region, Philippines

      Level 2 Support for a Canadian Telecommunications Company

  • Share An Opportunity Philippines
    • Communications Specialist
      • Mar 2015 - Jan 2016

  • West Contact Services
    • Philippines
    • Technical Support Representative
      • Feb 2012 - Aug 2012
      • Philippines

      Technical support for internet/network connectivity issues

  • Startek International
    • Philippines
    • Customer Service Representative
      • Jan 2009 - Dec 2011
      • Philippines

      Resolve phone escalations and hanlde back office transactions and for a US Cable

  • Transcom
    • Philippines
    • Quality Assurance Specialist
      • Apr 2007 - Aug 2008
      • Philippines

      Evaluation of Customer Service Representative calls Participation in calibration meetings with client and management team

  • Development Academy of the Philippines
    • Philippines
    • Project Staff
      • Oct 2005 - Dec 2006
      • Philippines

      Monitoring, reporting and evaluation of the various phases of the projectPlanning/organizing and implementation of project componentsDevelopment of various technical materials both printed and web basedConceptualize, develop and package project proposals

  • Presidential Management Staff
    • Philippines
    • Presidential Staff Officer III
      • Apr 2002 - Jul 2004
      • Philippines

      Evaluation of project proposals, preparation of memoranda for the President and conduct of performance evaluation relative to projects funded by the President’s Social Fund

  • National Commission on the Role of Filipino Women
    • Philippines
    • Planning Officer III
      • Dec 1999 - Apr 2001
      • Philippines

      Conceptualization of major project related conferences/congresses/meetings Preparation of activity proposals, work and financial plans, documentation and other technical and administrative papers

  • House of Representatives
    • Philippines
    • Political Affairs Officer II
      • Jul 1998 - Jun 1999
      • Philippines

      Evaluation and consolidation of projects for funding Crafting speeches and resolutions

  • Department of Trade and Industry
    • Philippines
    • Trade and Industry Development Specialist
      • Jul 1994 - Jun 1998
      • Philippines

      Conduct of planning conferences/workshops/meetingFacilitation of planning workshopsResearch and preparation of articles for the planning office publication

Education

  • 1986 - 1990
    University of the Philippines
    Bachelor of Arts (B.A.), Political Science and Government

Suggested Services

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Industry Focus. “Financial Services”

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