Experience

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  Stonebriar Auto Services d/b/a JIFFY LUBE

  • Human Resources Manager

    • Apr 2022 - Present

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  Brake Supply

  • Evansville, Indiana, United States

  • Human Resources Generalist

    • Jan 2021 - Mar 2022
    • Evansville, Indiana, United States

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  Raben Tire Co., LLC

  • Evansville, Indiana Area

  • Human Resources Generalist

    • Jun 2018 - Dec 2020
    • Evansville, Indiana Area

    • Coach, interpret and communicate HR policies and procedures for employees and management at one of the largest tire and service companies in the Midwest• Manage weekly payroll operations (500+ employees across 30 locations)• Explore and lead employee relations issues and investigations, maintaining an open-door policy• Serve as Benefits Administer who assists employees with enrollment, claim processing, and concerns• Oversee pre-employment background and drug testing, on-boarding, and new hire paperwork• Maintain adaptability and flexibility in an ever-changing retail environment

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  Old National Bank

  • Evansville, Indiana Area

  • Input/Balance Control Operator II

    • Jan 2017 - Jun 2018
    • Evansville, Indiana Area

    - Responsible for keying and balancing work processed through Smartsource sorters at banking centers- Verified and corrected out-of-balance transactions- Communicated with banking centers regarding errors or missing items- Maintained speed and accuracy to meet daily deadlines- Experienced in a fast-paced environment built around teamwork- Monitored ATM and Mobile Transactions to approve or put holds on accounts- Trained as a support to the Checking and Savings Services Department – managing all disputes and fraud reported to Deposit Operations

• 

  The Arc of Evansville

  • Evansville, IN

  • Human Resource Generalist

    • Feb 2013 - 2017
    • Evansville, IN

    • Managed payroll operations including salary increases and performance evaluations for 165+ employees at a leading Evansville nonprofit aimed at empowering individuals with disabilities• Investigated routine employee relations issues and handled employment terminations• Oversaw recruitment activities including applicant pool development with community and educational organizations, media and Internet sites; provided organization information, opportunities, and benefits; delivered presentations; maintained community rapport • Developed and oversaw electronic training courses for conducting new hire orientations• Organized and implemented annual United Way campaign for the agency • Conducted initial applicant interviews and handled background checks as required

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  Vectren Corporation

  • Evansville, IN

  • Customer Service Specialist

    • Jan 2011 - Feb 2013
    • Evansville, IN

    • Served as voice of company to support inbound customer inquiries regarding account maintenance, web support and sales management in a dynamic call center environment• Utilized multiple call center support applications to efficiently assist customers and agents• Experienced with data base management and knowledgeable in utilizing detailed information systems and customer relationship management • Increased each customer’s experience by delivering world class service and providing information on new products, rate plans and services through promotional opportunities• Managed numerous priorities and achieved effective results in a quota-driven, high volume workplace with a cooperative, positive and team-oriented attitude• Maintained ongoing training status to stay abreast of product, service and policy changes

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  Target

  • Dallas/Fort Worth Area

  • Executive Team Lead of Guest Experience

    • 2008 - 2009
    • Dallas/Fort Worth Area

    - Managed Customer Service Department of a 174,000 sq. ft. SuperTarget store while filling rotating storewide Manager on Duty position - Retail management responsibility of 70+ hourly staff personnel- Trained and motivated new and existing employees on overall “guest experience” in order to portray the Target brand in terms of store cleanliness, appearance and customer service- Handled staffing needs by developing shift schedules and overseeing appropriate coverage- Developed conflict management and resolution techniques to assure customer satisfaction and loyalty