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Marwan Safarini profile image

Marwan Safarini

Senior SW Support Engineer at GBM
Intro Book
Marwan Safarini is a seasoned Senior SW Support Engineer with 27 years of experience in providing 24/7 support for IBM I (AS400), MIMIX, and virtualization of IBM Power Systems LPARs, holding full professional proficiency in Arabic and English.
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Location
Dubai, United Arab Emirates, AE
Languages
  • Arabic Full professional proficiency
  • English Full professional proficiency
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Bio

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Marwan Safarini is a seasoned Senior SW Support Engineer with 27 years of experience in providing top-notch support services for IBM I (AS400) and related software. He has worked with various companies, including GBM, IBM, and Khorafi Business Machines, where he has developed expertise in software problem handling, installation, and configuration. Holding a Bachelor of Science in Electrical Engineering from Southern University and Agricultural and Mechanical College at Baton Rouge, Marwan has demonstrated exceptional skills in languages, including Arabic and English, with full professional proficiency in both. His extensive experience has earned him 100% customer satisfaction in the support department for 2022.

Credentials

  • Amazon Web Services Cloud Practitioner
    Amazon Web Services (AWS)
  • IBM Cloud Essentials
    IBM

Experience

  • GBM
    • Dubai, United Arab Emirates
    • Senior SW Support Engineer
      • Oct 1996 - Present
      • Dubai, United Arab Emirates

      Job Tasks:-Support and Services for IBM I (AS400)-Software problem handling from receiving to fixing. Understanding the problem. Recommending and applying the fix if required.-Installing and upgrading IBM I and related software.-Installing, upgrading, and configuring MIMIX.-Handling and resolving MIMIX issues.-Carry out MIMIX switch over activities.-24/7 support.-Virtualiztion IBM power systems LPARs .-Ensuring customers highest satisfaction all the taking activities-100% customers satisfaction for 2022 in support department.

  • GBM
    • Bahrain
    • AS400 & AIX Software Support Engineer
      • 1995 - 1996
      • Bahrain

      IBM AS400 & AIX Software Support

  • GBM Jordan
    • Jordan
    • AS400 & AIX Software Support Engineer
      • 1990 - 1995
      • Jordan

      IBM AS400 & AIX Software Support

  • Khorafi Business Machines
    • Kuwait
    • IBM VSE/ESA SW Support Engineer
      • 1988 - 1990
      • Kuwait

      IBM VSE/ESA SW Support

  • IBM
    • Kuwait
    • HW Customer Engineer
      • Jan 1985 - Jan 1988
      • Kuwait

      Job Tasks-Installing IBM main frames & peripherals.-Hardware Servicing & Maintenance for IBM main frames & peripherals(Printers, Tablets, etc..)-Preventive maintenance planning-Preventive maintenance execution

Education

  • 1979 - 1983
    Southern University and Agricultural and Mechanical College at Baton Rouge
    Bachelor of Science in Electrical Engineering

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Industry Focus. “IT Services and IT Consulting”

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