Experience

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  DWTC Exhibitions - ICT Cluster

  • Dubai, United Arab Emirates

  • Events organization assistant manager

    • Sep 2021 - Present
    • Dubai, United Arab Emirates

    • Dealing and communicating with Expo 2020 team and expo client to get the event details (Business-entertainment-exhibitions) • Attend site meetings with Expo 2020 events organizers as required• Collect required documents and ensure the compliance of activities following DTCM policies.• Coordinat...

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  Dubai Health Authority

  • Dubai, United Arab Emirates

  • Customer experience Quality Assurance

    • Dec 2020 - Sep 2021
    • Dubai, United Arab Emirates

    - Provide feedback and coaching to the agents in a timely manner highlighting areas of strength and weakness.- Responsibility to make sure our knowledge base is always up to date.- Identify customers’ needs, clarify information,- Conducting Root cause analysis activities.- building a coaching pla...

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  Archiving Solutions LLC

  • Dubai, United Arab Emirates

  • Team Leader

    • Jul 2020 - Nov 2020
    • Dubai, United Arab Emirates

    • Pass on information from upper management to employees and vice versa • Receive complaints and resolve problems • Prepare and submit performance reports • Organize workflow and ensure that employees understand their duties or delegated tasks • Monitor employee productivity and provide con...

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  Chubb Life

  • Cairo, Egypt

  • Customer Service Quality Assurance Analyst

    • Jan 2015 - Dec 2019
    • Cairo, Egypt

    - Monitoring interactions compliance and process adherence.- Evaluating interaction on the assigned score card and making sure it is updated to capture common errors.- Recommend potential process enhancement to management by collecting customer information and analyzing customer needs through VOC...

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  Brouj Property Management

  • Cairo, Egypt

  • Senior Consultant

    • Jan 2013 - Dec 2015
    • Cairo, Egypt

    • Work with clients for the purchase and sale of residential homes, working primarily from internal database of leads. • Serve as primary customer service professional to receive direct sales calls and customer support issues. • Assist customers in the evaluation, appraisal and listing of resid...

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  Chubb

  • Cairo, Egypt

  • Senior Bank Insurance Consultant

    • Jan 2009 - Dec 2012
    • Cairo, Egypt

    • Issuing Individual Life insurance policies. • Enhances team accomplishments and competence by planning delivery of solutions; answering technical and procedural questions for less experienced team members; teaching improved processes; mentoring team members • Sells products by establishing co...

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  EGYLUX -El Sewedy Electric Industries

  • Cairo, Egypt

  • Technical Administration

    • Jan 2007 - Dec 2009
    • Cairo, Egypt

    • Responsible for preparing price bids for both financial & technical aspects • Following up with the factory & the sales department besides making a coordination between them