Experience

• 

  Novotel Surfers Paradise

  • Australia

  • Guest Service Agent

    • Nov 2022 - Present
    • Australia

    *Proficiently manage reservations and check-ins.*Resolve guest inquiries with excellent communication.*Multilingual in English, Hindi and Arabic.*Expert at upselling hotel services.*Meticulously maintain guest records.*Adaptable and calm under pressure.*Strong teamwork and time management skills.

• 

  EzyMart

  • Gold Coast, Queensland, Australia

  • Store Manager

    • Mar 2022 - Jan 2023
    • Gold Coast, Queensland, Australia

    *Supervise store operations, daily restocking, markdowns, and payments using POS system.*Assist the Store Manager to ensure essential tasks are met.*Provide exceptional customer service, build relationships, and meet customer demands.*Organize deliveries by item codes for efficient inventory management.

• 

  Raptor general contracting

  • Doha, Qatar

  • Civil Engineer

    • Dec 2020 - Dec 2021
    • Doha, Qatar

    *Developed and implemented project plans, ensuring adherence to timelines, budgets, and quality standards.*Performed structural analysis and design for various construction projects, ensuring compliance with building codes and safety regulations. *Conducted site investigations, including soil testing and analysis, to gather essential data for project planning and design. *Monitored construction activities, inspecting workmanship and materials to ensure compliance with project specifications and standards. *Prepared detailed engineering drawings, plans, and profiles using AutoCAD and Civil 3D, ensuring accuracy and completeness. *Created comprehensive project documentation, including reports, drawings, and technical specifications, for internal and external stakeholders. *Implemented quality control measures to verify the accuracy and integrity of engineering designs and construction processes.*Addressed environmental considerations in project planning and design, implementing measures to minimise environmental impact. *Identified potential risks associated with projects and developed strategies to mitigate and manage these risks effectively. *Engaged with clients to understand their requirements, provided project updates, and addressed any concerns or changes throughout the project lifecycle.