Experience

• 

  EON Group

  • Philippines

  • Virtual Event Producer

    • Oct 2022 - Sep 2023
    • Philippines

    Duties and Responsibilities • Directly report to VC engineer Lead for engineering and operation of online conferencing solution used in ADB meeting rooms, VIP’s and Boardroom meetings. • Work with the team to organize, assess and execute task related to the daily workload for the team. • Ensure that task is done with the agreed OLA and SLA.• Dedicated support for VIP’s and New Boardroom project.• Create QRG’s and documentation for future reference in ITD WIKI• Configure and deploy VC units across ADB HQ and ADB RM’s. • Serve as point of contact for online conferencing solutions and vendor landscape.• Identify the RCA of issue reported to the team. • Assist help L2 VC team for issue encountered.

• 

  Asian Development Bank (ADB)

  • Philippines

  • IT Support Specialist

    • Jan 2013 - Oct 2022
    • Philippines

• 

  Indra

  • Spain
  • Engineering Services
  • 700 & Above Employee

  • Infrastructure Engineer

    • Aug 2011 - Oct 2022

    Indra Philippines INC.Asian Development Bank (Client)Information Technology Support Specialist – January 2013 – October 2022Duties and Responsibilities • Assigned support to the President, Vice- President and Executive Board Directors of Asian Dev. Bank.• One of assigned support who travel to assist Field offices of Asian Dev. Bank• Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.• Managed and monitored all installed systems for highest level of availability.• Participated in all phases of system development life cycle, from requirements analysis through system implementation.• Worked closely with customers, internal staff and other stakeholders to determine planning, implementation and integration of system-oriented projects• Explained technical information in clear terms to non-technical individuals to promote better understanding.• Led support team as supervisor providing assistance to users globally.• Analyzed issues to identify troubleshooting methods needed for quick remediation.• Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.• Collaborate with vendors to resolve problems.

  • Technical Support Specialist

    • Aug 2008 - Oct 2022

    Indra Philippines INC.HP Philippines (Client)CIB – August 2008 – December 2012Duties and Responsibilities •Managing tickets and assigning them on their respective groups in the organization •Provides technical support for critical service calls •Resolves tickets on all problems occurred during the day•Responsible in Discovery checkup for the adapters installed in each server or box. •Responsible in Routine checks in both DB servers and Application servers.•Responsible in Implementing test if server can send or trigger a file in both side in DB and Application server.•Responsible on updating the CVTool if a adapter or Interface was already had a Hearth Beat monitoring.

• 

  BizBox Incorporated

  • Philippines

  • Technical Support Specialist

    • Mar 2008 - Jul 2008
    • Philippines

    Duties and Responsibilities •Responsible for maintaining the system of the said hospital, teaching and assisting the clients and users on using the system, designing modules for specified customizations for the system and part of the documentation team.