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Martina Forlani is a seasoned operations professional with experience in recruitment, customer service, and management. She has worked in various roles, including Operations Manager, Team Coordinator, and Shop Manager, delivering excellent service and ensuring smooth operations. Martina holds a Perito aziendale corrispondente in lingue estere degree from ITC B. Belotti.

Experience

    • Australia
    • Staffing and Recruiting
    • 1 - 100 Employee
    • Operations Manager
      • May 2023 - Present

    • Team Coordinator
      • Sep 2022 - May 2023

  • Swift Personnel Pty Ltd
    • Bondi, New South Wales, Australia
    • Front Desk Receptionist
      • Oct 2021 - Sep 2022
      • Bondi, New South Wales, Australia

    • Shop Manager
      • Aug 2019 - Oct 2021
      • Rose Bay, Sydney

      Responsible for overseeing the daily operations of the shop, making sure it runs smoothly and effectively.Deliver excellent service to ensure high levels of customer satisfaction.Respond to customer complaints and concerns in a professional manner.Ensure shop compliance with health and safety regulations.Send orders to suppliers with Xero system.Check invoices at delivery time.Responsible to counting and managing money at the end of the workday.

  • Alta Moda Belt
    • Villa di Serio, Bergamo
    • Customer Service Sales Assistant
      • Feb 2015 - Jan 2018
      • Villa di Serio, Bergamo

      As a back office Sales Department I spend a significant amount of time keeping in touch withclients and customers by phone calls or emails. Serve customers by selling products andmeeting customer needs. Service existing accounts, obtain order and establish new accountsby planning and organizing daily work schedule. Submit orders by referring to price lists andproduct literature. Monitor competition by gathering current marketplace information onpricing, products, delivery schedules. Recommend changes in products, service and policyfollowing customers necessities. Resolve customer complaints by investigating problems,developing solutions, preparing reports and making recommendations to management.Make and develop sheet product to be sent to the Production Department.

    • Impiegata
      • 2014 - 2014

Education

  • 2009 - 2014
    ITC B. Belotti
    Perito aziendale corrispondente in lingue estere, Business/Commerce, General

Suggested Services

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Industry Focus. “Staffing and Recruiting”

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