Bio
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Topline AI
Martin Wakahiu is a seasoned customer service professional with 10+ years of experience in call center management and customer relations. He holds a Bachelor's degree in International Hospitality Management from Sunway University and a Diploma in Hotel/Motel Administration/Management from Air Travel and Related Studies Center.
Credentials
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Customer Service Foundations
LinkedInOct, 2023- Jun, 2026 -
Customer Service: Problem-Solving and Troubleshooting
LinkedInOct, 2023- Jun, 2026 -
Essential French in Two Hours with Paul Noble
LinkedInOct, 2023- Jun, 2026 -
Strategic Leadership & Management in health & development
AMREFMar, 2013- Jun, 2026
Experience
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Hotpoint Appliances Ltd
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Kenya
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Call Center Manager
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May 2017 - Sep 2020
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Kenya
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Bharti Airtel
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Kenya
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Complaint Management Executive
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May 2016 - Jan 2017
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Kenya
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Customer Service Representative
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Nov 2015 - May 2016
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Kenya
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KENYA AERONAUTICAL LTD
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Kenya
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Customer Service Executive
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Apr 2013 - Aug 2015
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Kenya
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FRONT OFFICE REPRESENTAIVE
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Oct 2008 - Apr 2009
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KENYA
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Lake Naivasha Resort
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Kenya
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Guest Relations Executive
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Oct 2006 - Apr 2007
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Kenya
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Education
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Sunway University
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2006 - 2009AIR TRAVEL AND RELATED STUDIES CENTER
Suggested Services
This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection
Industry Focus. “Retail Appliances, Electrical, and Electronic Equipment”
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