Experience

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  Johns Hopkins Hospital

  • United States
  • Hospitals and Health Care
  • 700 & Above Employee

  • Enterprise Cyber Security Manager

    • Jan 2022 - Present

  • IT Architect

    • May 2018 - Jan 2022

    I am the IT Architect for the Enterprise Management, Monitoring, and Security team. In my role, I provide technical guidance and assistance to the engineers and administrators on my team. My work focuses on the design and implementation of technology within our team. I also serve as a representative of my whole team while collaborating with other IT groups in our organization.

  • Sr. Systems Engineer

    • Apr 2013 - May 2018

    I am a member of the Enterprise Management Monitoring and Security team, which is part of the larger Enterprise Technology Services group. My team is responsible for providing and maintaining Systems Management and Systems Monitoring solutions to the majority of IT groups at Johns Hopkins. My focus is on our Enterprise Systems Center Configuration Manager (SCCM) environment.

  • Systems Engineer

    • Mar 2012 - Apr 2013

    As a Systems Engineer on the Cloud and Virtualization Services team, I was responsible for configuration management of over 25,000 systems and administration and engineering of the virtual desktop environment.

  • LAN Administrator

    • Jun 2007 - Mar 2012

    LAN Administrator for the CTS Group. I supported several different departments while a member of the team. When Windows 7 was released, I was responsible for writing a position paper and establishing our team's strategy for moving to the new operating system. I also supported the first moves to the Keswick building, organizing the effort to ensure the Patient Financial Services and Finance teams had a smooth transition with minimal downtime.

• 

  Baltimore County Government

  • Towson, Maryland

  • Office Automation Assistant

    • 2004 - 2007
    • Towson, Maryland

    I began as a Customer Service Representative of the IT Help Desk in the Office of Information Technology. At the help desk, I was responsible for providing remote service through First Call Resolution , or by the escalation of tickets to other members of the IT department. I later joined the Department of Aging as an Office Automation Assistant where I provided on-site technical assistance to the employees of the department.

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  The Langley Provider Group

  • Billing Consultant

    • 2002 - 2004

    Processed insurance claims for facilities including the VA Healthcare System and Johns Hopkins Medicine.