Experience

• 

  Parcelforce Worldwide

  • United Kingdom
  • Freight and Package Transportation
  • 700 & Above Employee

  • Commercial Director

    • Jun 2017 - Jan 2020

    Commercial Director for the leading express parcels and worldwide distribution company. Accountable for growing profits from existing and new UK and International products, services, channels and market sectors. This was achieved by driving market share growth through market leading innovation, entering new markets, continuous improvements to win and retain profitable business, strong targeted sales and marketing propositions, promotional activity and pricing strategies.

  • Head Of Marketing

    • Apr 2013 - Jun 2017

    Responsible for the leadership of all marketing activity including product income, product development, pricing, tender management, proposition and promotional activity to support delivery of commercial targets

  • Head of UK Marketing and Customer Orientation

    • Aug 2011 - Apr 2013

    Responsible for the leadership of commercial and customer service provision with teams comprising 7 direct reports, 74 direct line management and 180 devolved line-management

  • Head of UK Marketing and Customer Services

    • Jun 2010 - Aug 2011

    An interim contract extended to cover the vacant sales and marketing director

• 

  DX (Group) plc

  • Iver, Near Slough Buckinghamshire

  • Marketing Consultant

    • Oct 2009 - Jun 2010
    • Iver, Near Slough Buckinghamshire

    An interim contract reporting to the Marketing Director for the UK and Ireland's largest independent and courier company providing a range of reliable, trusted, secure, cost-effective business to business mail and parcel services. Responsibility for defining the product and market development road map for the company's leading product range.

• 

  DHL Express

  • Germany
  • Transportation, Logistics, Supply Chain and Storage
  • 700 & Above Employee

  • Domestic Product Director

    • Dec 2007 - Oct 2009

    The role reported to the MD and Marketing Director, for the leading global provider of end-to-end courier, express and parcel services and was responsible for defining and deploying the domestic product strategy in the UK. It provided leadership and management of all existing services, the development and introduction of new products to meet the researched needs of businesses and consumers, defining price policy and promotional plans to support sales to achieve stretching financial targets.

  • International Product Director

    • Sep 2007 - Dec 2007

    A 3 month secondment reporting to the CEO the role was responsible for defining and deploying the product strategy for all International time definite services.

  • Head of B2C Programme

    • Apr 2006 - Sep 2007

    This high profile role reporting to the CEO and Marketing & Sales Director was responsible for defining and deploying the B2C strategy in the UK. It provided the leadership and management of a significant cross-functional programme team to introduce a new home delivery solution utilising a sizable self-employed delivery network and new range of IT and products.

• 

  Buckinghamshire County Council

  • Bedford

  • Assistant Director Customer Service

    • Oct 2005 - Apr 2006
    • Bedford

    Reporting to the Director Cultural Change & Customer Service, the role was responsible for defining and deploying the customer service strategy for the local council with one of the most challenging and ambitious transformation agendas in the UK. It was responsible for delivering high-quality value for money services the local community deserves and driving up customer satisfaction ratings through a team of 50 customer service personnel.

• 

  Parcelforce Worldwide

  • United Kingdom
  • Freight and Package Transportation
  • 700 & Above Employee

  • Regional Director Europe

    • Jan 2004 - Apr 2005

    Reporting to the International Director the role was responsible for all business trading between the UK and Europe. It developed the European parcel strategy and was P&L accountable for all physical and commercial aspects of import and export service specification and provision, plus represented the company on all key European parcel groups made up of private and postal suppliers and partners.

  • Head of Markets and Products

    • Jun 1998 - Jan 2004

    Reporting to the Marketing & Sales Director, the role was responsible for defining and deploying market sector and product strategies, plus customer service strategy and commercial policies for all the worldwide services. It explored a range of new technologies and innovation to drive up customer satisfaction levels whilst significantly reducing the cost to serve.

  • International and Inland Product Manager

    • Apr 1989 - Jun 1998

    Various management roles developing the UK and International product range plus introducing a range of market leading products with significant P&L accountability.

  • Datapost Network Review Manager

    • Apr 1987 - Apr 1989

    Responsible for defining, planning and implementing a revised network circulation for the market leading product . Strong negotiating skills were employed to transform a network based on rail to a superior road based network whilst maintaining quality and customer retention.

• 

  Royal Mail

  • High Wycombe

  • Various sorting office roles

    • Jan 1980 - Apr 1987
    • High Wycombe

    Various office and supervisory roles culminating in promotion to Sorting Office Manager with accountability for a staff of nearly 300.