Experience

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  The Queens Hotel & Spa

  • Hospitality
  • 1 - 100 Employee

  • Assistant Front Office Manager

    • Apr 2017 - Sep 2018

    • Ensuring the smooth running and safety of the entire hotel, and delivering an exceptional standard in customer care and customer-focused service.• In charge of running the front of house including on-shift administrative processes and achieving revenue targets.• Managing and supervising the front of house team and ensuring that all team members are acting in line with their work duties, the company policy and data protection regulations.• Expertise in dealing with guests’ complaints, focused on finding solutions.• Recognized for an exceptionally personal and individual approach in training and supervising new members of the team and their future career development.• Respected for an innovative approach to improving administrative procedures and employee motivation plans.

  • Front of House Team Leader

    • Mar 2014 - Mar 2017

    • Leading and supervising the front of house team and maintaining a productive climate.• Confidently motivating and coaching the team to meet high performance standards and supporting all members to act in line with their work duties.• Providing logistic and administrative support of an extremely busy front of house, consisting of a reception, reservation and concierge department.• Designing and implement inductions, structured training programmes and supervision to all new members of the team.• Regular and novel ideas helping to improve the efficiency of the office and the team’s productivity.

  • Front of House Team Member

    • Apr 2011 - Feb 2014

    • Ensuring the smooth running of the front-of-house and its on-shift administrative processes through daily collaboration and excellent teamwork.• Managing new and existing accommodation reservations.• Dealing with hotel guests via all forms of communication.• Personally responsible for money handling and end of shift banking.• Liaising with external businesses, companies and contractors to attract new potential partnerships.• Delivering a high standard of customer care, customer-focused service and concierge.

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  The Queens Hotel & Spa

  • Brighton, United Kingdom

  • Assistant Food Beverage Manager

    • Aug 2008 - Sep 2010
    • Brighton, United Kingdom

    • Maintaining a high standard of the hotel restaurant and bar, coordinating all activities within the food, beverage and banqueting operations.• Supervising all team members, managing their workload and providing complex training to new members of the team.

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  Coffee Republic

  • Brighton, United Kingdom

  • Barista

    • Jun 2007 - Jun 2008
    • Brighton, United Kingdom

    • First job in the UK • Working in this coffee shop while learning English at the city college• Gaining an appreciation of good customer service and communication skills• Recognised for professionalism in handling the job’s duties, which included stock orders, money handling and end of shift procedures including banking and shop closing.

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  Lugera The People Republic Slovakia

  • Kosice, Slovak Republic

  • Recruitment Consultant

    • Sep 2006 - May 2007
    • Kosice, Slovak Republic

    • Working on several international projects, promoting different companies and matching them with suitable candidates.• Duties included day-to-day administrative work; updating databases, work market analyses, headhunting, liaising with and supporting existing clients.

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  Usmev ako Dar ( A Smile is a Gift)

  • Kosice, Slovakia

  • Social Worker, Psycho-social counsellor, Project coordinator

    • Jan 2004 - Mar 2006
    • Kosice, Slovakia

    • Gained two years experience as a social worker and a pediatric psychological adviser for a non-profit organization.• Worked exclusively with vulnerable young people who were either in care of local authorities or in foster care.• Collaborating in partnership with a number of external care centres to provide support and guidance and enable young people to develop crucial life skills and prepare for self-sufficiency in a safe and positive psychosocial environment.• Successfully coached a new generation of young adults to independent life outside of care.• Took part in a research and monitoring team and contributed positively to amend national legislation and significantly improve the quality of life of young people from disadvantaged backgrounds.

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  Ahold Czech Republic, a.s.

  • Kosice, Slovakia

  • Project Worker, Project Coordinator

    • Jun 2003 - Dec 2003
    • Kosice, Slovakia

    • Organised and directed an educational project ‘Healthy 5’ informing children about good nutrition and promoting a wholesome life style.• Worked in partnership with all primary schools within the region and external agencies to promote, in a form of interactive workshops, a diet that fell in line with World Health Organisation guidelines.