Experience

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  Dudley Council

  • Dudley, England, United Kingdom

  • Community Equipment Service Manager

    • Aug 2017 - Present
    • Dudley, England, United Kingdom

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  Drive Medical

  • United Kingdom

  • Regional Service Manager

    • Nov 2014 - 2017
    • United Kingdom

    The role encompassed the management and support of five service centres in the southern regional area. Working directly with the managers to ensure that all Service teams deliver excellent customer service to customers and patients and that they also able to coach, lead and develop their teams in an efficient effective style which will encourage them and their teams to take ownership and responsibility for their day to day work in line with company procedures and objectives. Other areas of responsibility:Contract managementCapacity planning Infection ControlDecontamination and Sterile proceduresManaging service teamsService and Maintenance contract deliveryCustomer Service/Customer RelationshipsTechnical SupportQuality Systems ManagementSelection and Development of PeopleStock Control and Ordering Process

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  Park House Healthcare Limited

  • Midlands

  • Service Centre Manager

    • Jan 2011 - Nov 2014
    • Midlands

    Responsibilities include the management of service technicians and decontamination operative’s in line with company procedures and objectives. Other duties include scheduling installation and collection of rental and trust own products also planning service dates with customers and conducting planned preventative maintenance to meet contractual agreements while also responding to repair call-out request of various medical equipment which include Medical beds and Couches, lifting and transfer aids and therapeutic Dynamic Mattress.

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  Karomed Healthcare

  • United Kingdom

  • Operations Manager

    • Jan 2009 - Dec 2010
    • United Kingdom

    Lead, directed and managed the day to day management of the rental and servicing operation both inbound and outbound through 16 van based co-ordinators and 12 Service/Decontamination Centre employees located at various sites across the Midlands and South of the UK and delivered high levels of customer service while ensuring that contract performance objectives were delivered to the required standards.Maintain a clean, professional and safe working environment by inspecting and scheduling maintenance, and ensuring that all equipment is properly accounted for and in safe working condition while maximizing profitability through customer service, effective and prompt communication and follow-up on all pending matters with the customer.

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  MTD Scaffolding Limited

  • West Bromwich

  • Managing Director

    • 2007 - 2009
    • West Bromwich

    This challenging role encompassed the management of 60 employees and 25 vehicles with a turnover of £3.2M working direct for local government or through principle contractors. Responsible for increasing the company’s client portfolio while conducting new contract negotiations.Accountable for all aspects of the P&L and reducing the cost base through process change combined with the product price, increasing workflow efficiency and cash flow.Radically changed the management style by empowering employees to recommend changes/recognizing their contribution and encouraging communication resulting in a multi-skilled, flexible workforce able to adapt rapidly to differing challenges.Implemented a culture of “safety first”, throughout the company.

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  National Car Parks Limited

  • Birmingham, United Kingdom

  • Airport Manager

    • 2001 - 2006
    • Birmingham, United Kingdom

    This multi task and multi site role involved contract, operations and facilities management for Car parks (11,300 spaces with 1.4M parkers per year), Customer services, Control room (CCTV, radios), Cash counting, Security (ISO9002), health and safety and 24 bus, courtesy bus service which operated both landside and airside. The main responsibilities were P&L, KPI’s and to drive change, develop the business by monitoring staff performance and taking necessary action to support the client in the delivery of new opportunities and strategies. This involved recruitment, staff training and implementing marketing, promotional and security initiatives. Daily, manage the serviceability of all equipments and deployment of 60 to 140 employees available on any one shift through their line managers and ensure the safety and banking of revenue received (in excess of £20M a year).Produce guidelines for the employees and implement company rules and regulations, which included induction, motivation, and discipline of staff. Submit tenders for additional services and provide a proactive working environment to seek new ideas and make changes/recommendations to improve/add to our portfolio.

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  Impress Group Ltd.

  • Telford, United Kingdom

  • Field Sales Manager

    • 2000 - 2001
    • Telford, United Kingdom

    Responsibility for customer service, marketing, training and the management of 12 Field Sales Representatives located through out England, Scotland and Ireland. This role was also to stabilize and motivate the sales team into achieving their sales targets at a time of reorganisation throughout the company.

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  Impress Group Ltd

  • Telford, United Kingdom

  • Group Logistics Manager

    • 1997 - 2000
    • Telford, United Kingdom

    Responsibility for the day-to-day management and housekeeping/security of 3 warehouses and 35 staff located at Telford, Tipton and Coseley and the movement of stock between sites prior to picking for customer orders for next day despatch.Planned/organised and lead a team that consolidated stock from three warehouses into one and set up the stock control measures and means of moving stock and materiel’s between other warehouses to meet customer needs.Successfully managed all aspects of the transport and warehousing operations within a 3PL operation. Overall responsibility for the day to day running of the warehouse functions and security, with controls on accuracy of order picking and next day despatch.

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  HM Forces, Army (RAC)

  • Warrant Officer Class 1

    • Sep 1975 - 1997

    A progressive career in the British Army, rising from a Junior Soldier through to Warrant Officer Class 1, in the Royal Armoured Corp. Working as a member of the Army Management Services Team assisted Senior Managers to improve their use of both manpower and other resources. This embraced the use of work study/organizational methods, operational research, data processing, ergonomics, economic forecasting and industrial engineering. The advice and any other recommendations are presented to the sponsor in the form of a written report and oral present.Held the appointment of Regimental Quartermaster Sergeant (Technical) both at Regimental Duty and while serving with the British Army Training Unit Suffield in Canada. Responsibilities include total facilities management for barrack areas and the management of vehicles, equipment, tools and spare parts. Planning and organising daily work routine, motivation and evaluate personnel, planning career advances and drafting annual report on subordinate staff. Ensuring adequate logistical backup and stocks held are with in establishment budgets and anticipating future requirements to ensure availability and serviceability of stock.