Experience

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  Carousel Logistics

  • Birmingham, United Kingdom

  • IT Client Solutions Manager

    • Aug 2019 - Aug 2020
    • Birmingham, United Kingdom

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  BDA Logistics Innovation

  • United Kingdom

  • IT Client Solutions Manager

    • Jan 2018 - Aug 2019
    • United Kingdom

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  Northgate Public Services

  • Hemel Hempstead

  • Health Services Delivery Manager

    • Apr 2009 - Aug 2017
    • Hemel Hempstead

    • Reduced outstanding support calls by 85% in the first six months of taking the position. • As an integral part of the CAB process ensure that risk management on the system capacity, impact on other systems and the change schedule are taken into account before changes were approved.• Out-of-hours escalation point for service issues in high pressure 24/7 environments. Responsible for resolution of major Incidents, coordinating the engineers to restore service to the customers as efficiently as possible against tight SLAs to avoid contractual penalties. • Oversaw the whole lifecycle for a number of systems. From planning and delivery, through implementation to go live and BAU, managing expectations and keeping customers happy, all within a secured ITIL framework. • Conducted regular staff meetings to discuss projects, on-going issues, client concerns, and to motivate and energise staff. • Monitors the compliance of the team to ensure they operate with agreed standards and appropriate policies.• Prioritising differing requirements to meet demanding deadlines and setting realistic expectations for performance and delivery, and provide ongoing feedback through formal and informal communication.• Management the of deployment application Sprints using Agile Methodologies.• Produce regular reports on system operations for senior management.• Working with management, development, consultants and other support teams to implement a cohesive support strategy for new national systems. • Conducting technical and none-technical interviews for support and consultancy positions.• Working as part of a team that negotiated a 24hour support contract with a major 3rd party hardware vendors.

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  ANITE LIMITED

  • United Kingdom
  • 1 - 100 Employee

  • Head of Infrastructure Services

    • Apr 2005 - Apr 2009

    • Responsible for the monitoring infrastructure requirements for a number of external customers including ensuring the smooth running of their systems and that hardware and software applications were up to date and secure.• Managed the team of engineers and consultants who installed and maintained an Automated Number Plate Recognition (ANPR) system for both regional and national police forces as part of a national rollout.• Met with high-level external customers including national police force officers to discuss technical requirements, service and support issues and to manage installation timetables.

  • Senior Technical Consultant, Defence Procurement Agency (DPA)

    • Jan 2004 - Apr 2005

    • Spent over a year on an external customer’s site leading a team that planned, managed and implemented the in-place upgrade of over 6,500 desktops and laptops according to strict DII (Defence Information Infrastructure) MoD policy, catering for a number of bespoke applications and ensuring they run on the new OS. • Used my MCSE knowledge to upgrade existing Windows NT4.0 Servers to Windows 2000 advanced Servers, developing several scripts and processes that were used site-wide.• Led weekly meetings with external customers and suppliers to monitor project roadmap and ensure the upgrade took place on time and with minimal disruption to the client base.

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  Imasys

  • Manchester, United Kingdom

  • Senior Systems Engineer

    • May 1999 - Jan 2004
    • Manchester, United Kingdom

    • Installed and maintained Imasys Document Management application suite Images@Work.• Travelled to sites across the country, meet with customers as a representative of Imasys• Installed and supported MSSQL and other software required for Images@Work to function.