Experience

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  TPXimpact

  • Knowledge Management Lead

    • May 2022 - Present

    Leading a Knowledge Management team supporting the growth and development of TPXimpact's bid and sales function, but also creating a KM infrastructure for the wider business.This includes - Content review and development- Systems development and rollout- Training- Process Improvement- Stakeholder ManagementTPXimpact is a dynamic, values driven organisation with big ambitions and a positive attitude. Knowledge Management is a key element of their plans to create an effective and unified team, delivering innovative and impactful solutions for clients. And I'm very happy to be a part of that effort.

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  Abcam

  • Cambridge, England, United Kingdom

  • Knowledge Management Lead

    • Jun 2020 - May 2022
    • Cambridge, England, United Kingdom

    Knowledge Manager supporting digital and customer support transformation for a global life sciences business.Included content collaboration and integration for multiple customer channels (such as LiveChat, Website, Service Desk platform) as well as supporting RPA, Chatbot and VoiceBot projects.Managed small global team with responsibility for content development, system integration and customer engagement.

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  Sightsavers

  • Haywards Heath

  • Knowledge Manager

    • Sep 2019 - Jun 2020
    • Haywards Heath

    Established Knowledge Management and Learning strategies for health programmes in West and Central Africa... and then COVID came along!

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  GlaxoSmithKline Pharma GmbH

  • London, United Kingdom

  • Knowledge Management & Capability Lead

    • Sep 2015 - Apr 2019
    • London, United Kingdom

    Responsible for the diagnosis, design and delivery of multiple KM & capability building programmes and projects across all finance services offices. Included managing change, liaising with stakeholders and aligning with wider transformation programme.

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  Freelance

  • London, United Kingdom

  • Knowledge Sharing and Collaboration Project Lead

    • Oct 2013 - Sep 2015
    • London, United Kingdom

    Enabled strategic Knowledge Sharing and Collaboration transformations within organisations. This involved taking the lead on key projects, managing internal change and delivering new tools and systems. This supported wider efforts to reduce costs, expand organisational capability and improve processesThis has included setting up databases, developing online social networks, building intranets and knowledge bases and creating communities of interest. I have also been heavily involved in much of the support work for these projects, including content development, stakeholder management, change management, training, and managing multi-team and third party involvement.

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  EY

  • London, United Kingdom

  • Knowledge Advisor

    • Jul 2013 - Oct 2013
    • London, United Kingdom

    Direct day-to-day support for Business Development teams to create and manage internal knowledge and expertise in support of key clients and sectors.

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  Capita

  • Knowledge Management and Collaboration Lead

    • Aug 2008 - Jul 2013

    Lead a co-ordinated effort to create a knowledge-sharing structure across a matrixed organisation. This included launching new online tools, leading projects and managing change across the affected teams. I built, developed and rolled-out an enterprise wiki Knowledge Base and a client information database, and piloted a company-wide enterprise social network. I dealt with numerous and varied enquiries and applied my understanding of the work the sales and bid teams did to build knowledge solutions that met their requirements. I also actively supported many bids and sales efforts directly with the creation and management of thousands of pages of content for use in response to client enquiries and bid questions.

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  Freshfields Bruckhaus Deringer

  • London, United Kingdom

  • Knowledge and Business Development Analyst

    • May 2005 - Aug 2008
    • London, United Kingdom

    Led Knowledge Management and Business Development projects within global practice group, while also supporting global transformation projects. Key responsibilities included managing stakeholder input, aligning with broader organisational objectives, supporting training programme and managing change both locally and globallyI supported a practice group of around 140 lawyers worldwide, fielding legal and commercial enquiries and helped create, pilot and roll out a new wiki-based intranet, an experience database (for pitches), a know-how database and a client relationship management system.

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  Linklaters

  • London, United Kingdom

  • Information Manager

    • Jun 2001 - Apr 2005
    • London, United Kingdom

    Provided key information and knowledge management support to a legal practice group, as well as leading on local change-related projects, managing key local stakeholders, providing digital services, managing a budget, creating an annual business plan, training users and fielding enquiries across multiple practice areas. This role included a break from September 2003 to June 2004, so was in fact 3 years in total