Experience

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  Tyman International

  • Henlow, England

  • Customer Service Representative

    • Nov 2019 - Present
    • Henlow, England

    The bridge between the business and happy customers

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  Fiscale Ltd

  • Haverhill

  • Client Service Manager

    • Jul 2018 - Dec 2018
    • Haverhill

    As Client Service Manager my role is focused on both growing the business, and supporting clients through the process of making and R&D Tax Relief claim.

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  Research and Development Consulting Ltd

  • Letchworth

  • R&D Tax Relief Consultant

    • Mar 2017 - Jun 2018
    • Letchworth

    R&D Consulting was formed with the simple aim of helping all eligible companies in the UK claim R&D tax relief. We are a specialist firm who employ industry experts and only offer advice regarding R&D Tax relief, so there is no need to change your current accountant to use our service. In fact a lot of our clients come from a referral network we have in place with accountancy firms who don't offer advice on R&D tax relief themselves.A very varied role, bringing all the skills I have developed into one. This position requires extremely wide ranging technical understanding combined with sales and marketing skills. Both those skills sets are reinforced with excellent customer service.As a BDM I am responsible for growing the business by signing new clients and accountants, this also involves account management to ensure clients are retained on a recurring basis. As a technical writer I formulate the paperwork necessary to achieve a successful R&D Claim from HMRC, this involves translating technical specifications into real world commercially understandable reports.

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  Wicked Wrapping Paper Limited

  • Hitchin

  • General Manager

    • Jan 2014 - Feb 2017
    • Hitchin

    I operate as the GM for MeeA Print Ltd, which includes Wicked Wrapping Paper, Wicked Personalised Gifts & Wicked Wallpaper. The Wicked Wrapping Paper website lets its users design wrapping paper from scratch by selecting backgrounds, uploading photos, and adding text. It's a unique service, nobody else does what we do. I'm responsible for the whole business including website management, suppliers, customers, support, marketing and sales (both online and B2B). www.wickedwrappingpaper.comWicked Personalised Gifts provides promotional and event items badged with photos, logos, contact information - or whatever else you feel will make an impact. www.wickedpg.co.ukMeea specialise in Sapphire coatings and watermarking. We can also supply your flyers, brochures, folders, posters, newsletters, pads, etc... www.meea.co.ukLast, but by no means least Wicked Wallpaper provides personalised printing of your images onto rolls of wallpaper. Bedrooms, living rooms and even event displays, if your image is high quality we can make it part of your environment. www.wickedwallpaper.co.uk

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  Seeking new experience

  • Senior Sales Executive/Sales Management/IT Management

    • Aug 2013 - Dec 2013

    I'm currently between jobs and am looking for new experiences with your company. I have vast experience in Sales, Account Management and IT.

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  Ultra Electronics AEP Payments

  • United Kingdom
  • IT Services and IT Consulting
  • 200 - 300 Employee

  • Senior Account Manager

    • Jun 2012 - Jul 2013

    Providing Electronic Payments Solutions for UK based organisations (Bacs, UK FPS, CHAPS, SEPA, SWIFT, Bankline Exchange, etc) at a commercial level and providing consultancy/technical expertise to colleagues and customers.AEP Networks acquired Barron McCann Payments June 2012

  • Senior Account Manager

    • May 2002 - Jun 2012

    Providing Electronic Payments Solutions for UK based organisations (Bacs, UK FPS, CHAPS, SEPA, SWIFT, Bankline Exchange, etc) at a commercial level while providing techical expertise to colleagues and customers.

  • Product Manager

    • Dec 1999 - Apr 2002

    Overview of the e-Post project from concept to delivery.

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  Compuware

  • Technical Account Manager

    • Nov 1998 - Dec 1999

    Working with existing clients on their development projects to improve efficiency and assist with new product roll out. Included demonstrations of new functionality and ideas on usage

  • Uniface Support

    • Aug 1997 - Oct 1998

    Technical support of Uniface 3/4 for developers and users, including O/S and DB assistance.This role included 4 months in Amsterdam transferring the support desks to central control. Training of new staff and an overview of all incoming calls was the main function to control the transfer of responsibilities.

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  Barron McCann Ltd

  • Letchworth & Burton

  • MIS & Disaster Recovery Engineer

    • Aug 1995 - Aug 1997
    • Letchworth & Burton

    Responsible for Barron McCann infrastructure (physical hardware, networked offices, cabling, telephones), all internal business applications along with general day to day user support.Later in this role my skills were applied to assisting customers with their Disaster Recovery needs.

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  Autosystems Ltd

  • Huddersfield, England, United Kingdom

  • IBM Engineer

    • Aug 1990 - Aug 1991
    • Huddersfield, England, United Kingdom

    Field Installation/Service Engineer for IBM/Apple computers and associated peripherals.