Experience

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  Fairmont Monte Carlo

  • Monaco

  • Agent de Service Royal

    • Apr 2017 - Present
    • Monaco

    Customer care service aiming at centralising communication with guests and among all the departments of the hotel, managing requests, problem solving and logistics, from the beginning to their resolution, in order to guarantee an excellence service and enhance efficiency and speed of execution, within the context of a 600-room hotel.

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  Free-lance translation

  • Free-lance translator

    • Jan 2003 - Present

    Freelance translations in different pairs of languages (English, Spanish, French, Italian), on several different fields: E.U. rules; business/human resources; legal deeds. Interpretations for the Court of Sanremo.

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  Grand Hotel Londra

  • San Remo, Italia

  • Receptionist

    • Dec 2015 - Mar 2017
    • San Remo, Italia

    Logistics management, reception check-in and check-out services, cash handling, customer service,e-mail and phone correspondence, events organisation and planning.

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  Villa Eva Hotel

  • Latte di Ventimiglia

  • Receptionist

    • Sep 2014 - Dec 2015
    • Latte di Ventimiglia

    Problem solving capabilities in a start-up hotel context. Professional level of Micros Fidelio 8proficency.

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  EANAM (European Association for Negotiation And Mediation)

  • Brussels Area, Belgio

  • Research Assistant to the President

    • Nov 2012 - Jan 2014
    • Brussels Area, Belgio

    Reasearch, writing accademic articles in the field of psychology applied to International Negotiation.Transcribing audio files.

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  International Institute of Humanitarian Law

  • San Remo, Italia

  • Administrative and Research Assistant

    • Jan 2012 - Mar 2013
    • San Remo, Italia

    Organising and conducting training activities, international seminars and conferences in the field of International Humanitarian Law, Human Rights, Refugee and Migration Law. Management of logistics & marketing.Research, administration, document preparation, travel / meeting coordination and project planning.Assisting officers from IGOs, diplomats and representatives of governments.Drafting and translating documents. Translation of the Sanremo Handbook on Rules of Engagement.Database management.