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Martha Romero Flanagan profile image

Martha Romero Flanagan

Welcome Experience at LEGOLAND California Resort
Intro Book
Experienced hospitality professional with 23+ years of customer service and supervisory experience.
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Location
Oceanside, California, United States, US
Languages
  • English -
  • Spanish -
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Bio

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Martha Romero Flanagan is a seasoned hospitality professional with 23+ years of experience in customer service, supervisory roles, and human resources. She has worked in various industries, including food service, retail, and education. Martha holds a degree in Business Administration and Management from Point Loma Nazarene University and has received certifications in human resources, email marketing, and Google Ads.

Credentials

  • Certificate of Accomplishment, Human Resources Certificate
    MiraCosta College, Education & Workforce Development
    Mar, 2021
    - Apr, 2026
  • Email Marketing Certification
    HubSpot
    Apr, 2023
    - Apr, 2026
  • Google Ads Search Certification
    Google
    Apr, 2023
    - Apr, 2026
  • 1st Aid/ CPR
    A-B-C CPR & First Aid Training
    Apr, 2022
    - Apr, 2026

Experience

  • LEGOLAND California Resort
    • Carlsbad, California, United States
    • Welcome Experience
      • May 2021 - Present
      • Carlsbad, California, United States

      -Flexible with open positions where assistance is needed-Welcome Experience admissions-Hotel front desk -Guest services-VIP tour host

  • MAAC (MAAC Project) Child Development
    • Greater San Diego Area
    • Family Child Care Provider
      • Aug 2000 - Present
      • Greater San Diego Area

      -Supervise and assess the child's developmental growth-Consistent communication with clients-Build collaborative relationships with diverse families-Manage administrative records for children

  • Chili's
    • Waipahu, HI
    • Administrative Assistant
      • Mar 1997 - Jun 1997
      • Waipahu, HI

      -Payroll reviews-Cash count-Time cards experience-Balanced sales receipts

  • Burger King - Tri City Foods, Inc. (formerly Heartland Food LLC.)
    • Rancho Bernardo
    • Assistant Manager
      • Mar 1994 - Apr 1995
      • Rancho Bernardo

      -Assistance to General Manager in hiring, interviewing, and training-Restaurant customer service -Supervised employees, shift managers-Controlled labor-Reviewd inventory

  • The Wendy's Company
    • Greater San Diego Area, Illinois Suburbs
    • General Manager
      • May 1981 - Jan 1994
      • Greater San Diego Area, Illinois Suburbs

      -Hospitality customer service in the restaurant business-Supervised managers and employees -Implemented policies and procedures -Coached staff on health and safety-Administered budget, inventory, and labor-Identified sales trends

Education

  • 2022 - 2023
    Point Loma Nazarene University
    Business Administration and Management, General, 4.0
  • 2020 - 2022
    MiraCosta College
    Associate of Arts - AA, Early Childhood Education
  • 2019 - 2021
    MiraCosta College
    Associate of Science - AS, Business Administration
  • 2016 - 2020
    MiraCosta College
    Associate of Arts - AA, Business Administration and Management, General

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Hospitality”

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